The International Institute of New England, a nongovernmental, not-for-profit, New England-based organization dedicated to addressing the needs and rights of refugees and immigrants, is seeking a ESOL Education Services Manager at its Boston office.

A dynamic, forward-looking, smart and rapidly growing non-profit organization, we seek well-qualified, solutions-focused candidates who are experts in their respective fields. Candidates need to approach issues creatively and thoughtfully. In addition, all candidates should possess the following set of qualifications:

  • Excellent verbal and oral communication skills
  • Excellent organizational and time management skills
  • Detail-oriented, able to multitask and meet deadlines
  • Self-motivated, able to work in a team and independently

Reports to: Boston Education and Training Programs Manager
Supervises: ESOL Instructors, Coaches
Status: Exempt

Overview: The Education Services Manager provides supervision and direction to all Boston site ESOL programming and staff and is integral to continuously improving program quality and managing program growth. This position is responsible for coordinating and supporting the growth of the Boston site’s consolidated English for Speakers of Other Languages (ESOL) program, including instructor hiring, training and supervision, student outreach and recruitment, instructor schedules, student testing, student attendance tracking, contract reporting and management, and program events. This position is responsible for ESOL program (both the day and evening programs) performance outcomes and all program data recording and management.


  • Bachelor’s Degree in related field required; related MA preferred
  • Minimum of three years of ABE ESOL teaching experience required
  • Certification and previous experience administering standardized tests such as Best Plus, Woodcock, and TABE Clas E-Writing
  • Strong writing and computer skills (Word, Excel, PowerPoint and Access) with demonstrated experience preparing reports
  • Experience managing fee-based programming preferred
  • Minimum of two years of experience supervising instructional staff and managing quantitative and qualitative reporting for multiple contracts
  • Strong computer skills required
  • Excellent organizational, verbal, written, and interpersonal skills
  • Ability to prioritize duties in a fast-paced environment
  • Proficiency in additional languages a plus
  • Interest in working with immigrant populations
  • Self-motivated, able to work in a team and independently
  • Bilingual/bicultural candidates are encouraged to apply

Duties and Responsibilities:

  • Supervise program operations ESOL program. Responsible for overseeing staff and processes related to intakes and assessments, program and classroom schedules, student orientation, program activities, full- and part-time instructor and substitute teacher hiring, supervision, lesson planning, and team meetings.
  • Monitor and manage program activities including coaching, distance learning, student advising, and Student Council.
  • Support ESOL program and business development and growth in student enrollment.
  • Manage instructor hires and class schedules to maximize efficiency.
  • Manage Department of Elementary and Secondary Education contract and other public contracts and privately-funded grants, documenting all program outcomes and meeting all targets.
  • Manage to departmental budget
  • Directly supervise instructors, and plan and lead administrative, curriculum development, and program planning meetings.
  • Outreach and recruit ESOL students.
  • Provide information to students about career planning, educational opportunities, and personal goal setting strategies.
  • Order and maintain all program materials and supplies, including testing materials.
  • Attend and participate in Boston program management meetings.
  • Recruit, train, and supervise instructional staff and build professional development plans that reflect staff needs, contractual regulations, and program needs. Serve as a substitute instructor as necessary.
  • Responsible for the continuous development of career readiness ESOL program curriculum: ensure lesson plans align to CCR curriculum and statewide curriculum frameworks; review classroom materials of each class level and ensure they reflect curriculum guidelines; integrate math and digital literacy curricula; and implement the use of formative assessments and authentic materials.
  • Evaluate language and skills training classroom teaching and conduct formal and informal class observations to provide feedback.
  • Manage and monitor required documentation and reporting for all contracts/programs and ensure that program is in complete compliance with state and contract guidelines.
  • Assess, evaluate and improve program effectiveness and outcomes to ensure responsiveness to participants’ needs.
  • Coordinate all student testing: Administer and score TABE Clas-E Writing Test for programs as needed. Administer BEST Plus Test for programs as needed. Coordinate re-certification process with staff.
  • Responsible for all program-related data entry, including that of supervisees.
  • Regular evening work as program management and oversight requires.
  • Perform all other duties assigned by supervisor.

To Apply:

Interested candidates should email their cover letter and resume to Human Resources ( with their name and position in the subject line. In the cover letter, please be sure to include the following:

  • Salary expectations
  • Any work or volunteer work done with refugees or immigrants
  • Languages spoken

Qualified applicants will be contacted.

No telephone calls please.

The International Institute is an Equal Opportunity Employer. Immigrants, women, people with disabilities, people of color and LGBTQ candidates are encouraged to apply.