Case Specialist, Employment Services

The International Institute of New England, a nongovernmental, not-for-profit, New England-based organization dedicated to addressing the needs and rights of refugees and immigrants, is seeking an Employment Services Case Specialist for its Manchester office.

A dynamic, forward-looking, smart and rapidly growing non-profit organization, we seek well-qualified, solutions-focused candidates who are experts in their respective fields. Candidates need to approach issues creatively and thoughtfully. In addition, all candidates should possess the following set of qualifications:

  • Excellent verbal and oral communication skills
  • Excellent organizational and time management skills
  • Detail-oriented, able to multitask and meet deadlines
  • Self-motivated, able to work in a team and independently

Reports to: Manchester Program Director
Supervises: N/A
Status: Non-exempt*

*Please note that IINE-Manchester currently has two openings for this position. One opening is temporary, for a position lasting up to two months, and the other is full-time and permanent. Please note in your cover letter whether you would like to be considered for the temporary position. Unless otherwise indicated, all applications will be considered for the full-time permanent position. 

Overview:

  • The Employment Specialist assists refugees, immigrants, and non-native English speaking clients in achieving employment outcomes. The role requires the development and maintenance of agency relationships with local-area businesses.  
  • Qualifications:
  • Bachelor’s degree in Business, Marketing, Political Science, or related fields
  • Minimum of 1-2 years of previous experience required
  • Outstanding communication skills including written, verbal, and presentation skills
  • Demonstrated organizational and logistical experience
  • Excellent computer skills including Microsoft Word and Excel required
  • Ability to work as part of a team of teachers, trainers, interns and management staff to ensure best practice outcomes for Workforce Development clients
  • A knowledge of Manchester area employers helpful, but not required
  • Bilingual/bicultural candidates are encouraged to apply; Arabic preferred

Duties and Responsibilities:
JOB DEVELOPMENT AND EMPLOYER OUTREACH

  • Identify appropriate employment opportunities for newly arrived refugee and asylee clients and build strong working relationships with employer partners and staffing agencies.
  • Maintain relationships with existing employer partners and support future program development based on employer feedback.
  • Collaborate with Employment Services Coordinator to provide employer recognition and appreciation opportunities.
  • Attend events, workshops, and networking events to promote IINE’s employment programming and advocate for IINE clients.

DIRECT CLIENT SERVICES

  • Work in partnership with co-workers to conduct initial employment intakes for newly arrived clients.
  • Develop Individual Employment Plans in partnership with all employment program clients.
  • Assist Employment Services clients in achieving employment outcomes through a variety of activities including resume creation, application assistance, interview preparation, providing transportation and support during interviews, providing post-employment support, etc..
  • When needed, teach Employment Services training programs.

ADMINISTRATIVE

  • Attend bi-weekly staff meetings and weekly Client Disposition meetings.
  • Maintain all client notes in Database.
  • Complete forms associated with job placement and tracking.
  • Perform all other duties assigned by supervisor.

To Apply:
Please send your cover letter, resume, and salary expectations to Human Resources (HR@iine.org) with your name and position in the subject line. Qualified applicants will be contacted; references will be required at the time of the interview.

No telephone calls please.

Position will remain open until filled.

The International Institute is an Equal Opportunity Employer. Immigrants, women, people with disabilities, people of color, and LGBTQ candidates are encouraged to apply.

Grants and Foundations Manager

The International Institute of New England, a nongovernmental, not-for-profit, New England-based organization dedicated to addressing the needs and rights of refugees and immigrants, is seeking a Grants and Foundations Manager for its Boston office.

A dynamic, forward-looking, smart and rapidly growing non-profit organization, we seek well-qualified, solutions-focused candidates who are experts in their respective fields. Candidates need to approach issues creatively and thoughtfully. In addition, all candidates should possess the following set of qualifications:

  • Excellent verbal and oral communication skills
  • Excellent organizational and time management skills
  • Detail-oriented, able to multitask and meet deadlines
  • Self-motivated, able to work in a team and independently

Reports to: Chief Development Officer (reports to CEO until the CDO is hired)

Supervision: N/A

Salary Grade: 5

Status: Exempt

 

Overview:

The Grants and Foundations Manager is responsible for researching and writing proposals to private, corporate, and government entities to support the International Institute of New England’s (IINE) programs, managing the internal process of gathering information, materials, budgets and reports from staff for grant submissions and reports, and submitting timely and accurate reports for grant funded programs.  S/he is a member of the Development staff and works closely with program staff to identify funding needs as well as prepare proposals and reports.  The Grants and Foundations Manager works as a project manager, responsible for ensuring the timely and effective execution of grant proposals and reports.

 

Qualifications:

  • Bachelor's degree required; master’s degree preferred
  • At least 3 years of grant writing experience or equivalent experience; knowledge of government grant processes and systems a plus
  • Strong project management skills and proven track record for meeting deadlines: ability to manage complex projects from creation to completion, plan and prioritize multiple projects, and coordinate teams to meet deadlines Excellent communications and writing skills: ability to persuasively articulate IINE's mission, program objectives, and funding needs to a range of potential donors
  • Exemplary interpersonal skills: ability to collaborate effectively with staff across departments and in culturally diverse settings
  • Budget management experiencea plus
  • Excellent attention to detail in written work
  • Prior or current interest in refugees and immigrants
  • Ability to multi-task in a fast-paced environment and process unexpected duties and deadlines
  • A professional with a growth mindset, a person with a high level of personal and professional accountability, and someone who will enjoy being part of a team that has a laser-like focus on achieving the Institute’s annual and multi-year revenue goals
  • Willingness to perform administrative functions as needed, such as filing, photocopying, routine donor correspondence, and database management
  • Excellent computer skills: Word, Excel, PowerPoint, desktop publishing, and database management are required
  • Knowledge of Salesforce preferred

 

 

Duties and Responsibilities:

  • Conduct the full range of activities required to cultivate, prepare, submit, and manage grant proposals to foundations, corporate sources, and government agencies, working closely with the Chief Program Officer and Program Directors. Identify with Program Directors the lead author for each proposal, and provide support where needed. 
  • Perform prospect research on foundations and corporations to evaluate their potential to support IINE.
  • Attend bidders’ conferences and information sessions sponsored by current and potential public entities and private foundation.
  • Remain current on the details of all IINE programming in order to identify and accurately describe programs to potential and current funders.
  • Responsible for reviewing and packaging all final grant applications prior to submission.
  • Manage the grant reporting process by working closely with program staff to ensure all grant reports are submitted on time and comply with the requirements of corporate, private, and government funders. Draft reports where appropriate, working with staff to ensure accurate documentation of program outcomes. 
  • Work with the Finance Department to ensure that the Salesforce database award amount and classification matches SAGE accounting records. 
  • Work closely with the Data Manager to identify and understand programmatic trends and statistics that strengthen IINE grant proposals, incorporating new data as appropriate.
  • Develop and cultivate relationships with foundations, coordinating visits by the President and other staff as appropriate and inviting foundation representatives to visit IINE.
  • Maintain and update records of grant activity in the IINE Salesforce database and hard copy files.
  • Serve as the owner of the yearly and multi-year revenue goals from grant funding by monitoring support from foundations, researching new opportunities, and replenishing the grant prospect list with new foundations and prospects.
  • Assist the development office with input on all written marketing materials as well as the IINE website, ensuring that all communications are accurate.
  • Assist with other fundraising projects in the development office as needed.
  • Identify and attend training sessions and professional development workshops as needed to improve grant writing and project management skills.
  • Perform all other duties assigned by supervisor.

To Apply:
Please send your cover letter, resume, and salary expectations to Human Resources (HR@iine.org) with your name and position in the subject line. Qualified applicants will be contacted; references will be required at the time of the interview.

No telephone calls please.

Position will remain open until filled.

The International Institute is an Equal Opportunity Employer. Immigrants, women, people with disabilities, people of color, and LGBTQ candidates are encouraged to apply.

IINE-Boston Internships

INTERNATIONAL INSTITUTE OF NEW ENGLAND INTERNSHIP PROGRAM

The International Institute of New England (IINE) is a 501(c)(3) non‐profit organization based in Boston, Massachusetts, with offices in Boston (and a satellite office in Lynn), Lowell, and Manchester, New Hampshire. The mission of the International Institute of New England is to invest in the future of our cities and towns by preparing refugees and immigrants for participation in the social, economic and political richness of American life through active citizenship.

The IINE Internship Program offers outstanding opportunities for college students, graduate students, and recent graduates. All internships are unpaid and correspond roughly with the semester system:

Fall:             September – December     (Applications due by August 1)

Spring:        January – April                    (Applications due by December 1)

Summer:     May – August                      (Applications due by April 1)

 

IINE-Boston Internship

The International Institute of New England-Boston is currently offering internships in a number of programs to students with demonstrated interest or experience in serving refugee, asylee, and immigrant populations. An intern can expect to be assigned to one or two of the programs outlined below. Each internship also includes an educational component, through which interns contextualize their experience and reflect on their service.

Time Commitment:

  • A minimum commitment of 20 hours per week is required. 
  • Days are flexible depending on intern’s schedule and program needs.

 

Programs and Responsibilities:

  • Skills Training: Our training programs prepare immigrants for jobs in hotels, hospitals, and banks. Intern responsibilities include conducting information sessions and intakes, evaluating applicants, assisting in the preparation of lesson plans and teaching, and developing resumes and applying for jobs with clients.
  • English for Speakers of Other Languages: Our ESOL classes are held in the evening and teach English to immigrants. Intern responsibilities include conducting information sessions, and coaching students on career, education, and civic engagement goals.
  • English for Employment: Our EFE classes teach English to newly-arrived refugees and asylees. Intern responsibilities include assisting teachers in the classroom, tutoring students one-on-one, and managing records.
  • Community Services: Our Community Services program coordinates case management and other services for resettled clients 90+ days after arrival. Intern responsibilities include assisting staff with case management (applying for temporary financial assistance, advocating for health and social services), helping to coordinate referrals to a wide variety of social services, and managing records.
  • Refugee Resettlement Services: Our Resettlement program coordinates the arrival and integration of refugees, asylees, and other clients up to 90 days after arrival. Intern responsibilities include assisting case specialist with case management (securing housing, applying for temporary financial assistance, accompanying clients to the Department Transitional Assistance, health clinics, social security office, etc.), conducting cultural and workforce orientation workshops for recently arrived refugees, and managing records
  • Employment Services: Our employment program places newly-arrived refugees into their first jobs in the US. Intern responsibilities include teaching Work Orientation, providing one-on-one assistance to clients working on resumes and job applications, and practicing with clients ahead of interviews.
  • First Contact & Communications: Our office receives 40-100 clients on a daily basis. Intern responsibilities include helping to staff the front desk, serving as a resource and guide for new clients, matching client needs to services, assisting in document collection and filing, and managing client questions and requests.

 

Qualifications:

  • Interest in international, refugee, asylee, and/or immigrant issues
  • Excellent oral and written communication skills
  • Experience advocating on behalf of others
  • Highly organized with great attention to detail
  • Ability to handle multiple tasks and to switch gears quickly
  • Professionalism, discretion, and maturity in dealing with confidential information
  • Ability to work respectfully in a multicultural environment
  • Patience speaking with non-native English speakers/non-English speakers
  • Comfort navigating the Boston area on public transit
  • Proficiency in Microsoft Word, Excel, Outlook, and PowerPoint
  • Driver’s license and/or car a plus
  • Language skills in Arabic, French, Spanish, and Somali highly desirable

 

TO APPLY: Please send a cover letter, résumé, and list of three references as a single .pdf file, saved as your first and last name, to bostoninternship@iine.org. Please indicate in your cover letter which programs you are interested in and why. Applications without a cover letter will not be considered.

 

Manager, Education and Training Programs

The International Institute of New England, a nongovernmental, not-for-profit, New England-based organization dedicated to addressing the needs and rights of refugees and immigrants, is seeking an Education and Training Programs Manager for its Boston office.

A dynamic, forward-looking, smart and rapidly growing non-profit organization, we seek well-qualified, solutions-focused candidates who are experts in their respective fields. Candidates need to approach issues creatively and thoughtfully. In addition, all candidates should possess the following set of qualifications:

  • Excellent verbal and oral communication skills
  • Excellent organizational and time management skills
  • Detail-oriented, able to multitask and meet deadlines
  • Self-motivated, able to work in a team and independently

Reports to: Boston Site Director
Supervises: ESOL and EFE Instructors; Skills Training Coordinator; Education and Career Navigator
Status: Exempt

Overview:
The Education and Training Programs Manager is a new position at IINE-Boston designed to integrate and scale economic, education, and civic opportunity programming. This position manages IINE-Boston's Education Program and Skills Training Programs, and is responsible for program oversight and development. The strategic, forward-thinking Education and Training Programs Manager will oversee and grow IINE’s English for Speakers of Other Languages (ESOL) program, English for Employment program, and contextualized industry skills training programs. This position will recruit and manage staff, monitor and evaluate program performance, ensure compliance with contractual obligations, maintain and grow program partnerships, and represent the program and IINE-Boston externally.

Qualifications

  • MA in Education required
  • At least 5 years of adult ESOL teaching experience
  • Demonstrated experience managing and scaling adult basic education programming
  • Experience developing fee for service programming preferred
  • Strong writing and computer skills (Word, Excel, PowerPoint and Access) with demonstrated experience preparing reports
  • Proposal writing experience
  • Budget management experience
  • Interest in international, refugee, and asylee issues
  • Extremely well organized, detail oriented, flexible, and able to manage multiple tasks simultaneously
  • Certification and previous experience administering standardized tests such as Best Plus, Woodcock, and TABE Clas E-Writing
  • Minimum of two years of experience supervising staff members
  • Minimum of two years of experience managing quantitative and qualitative reporting for multiple contracts.
  • High-levels of discretion and maturity in dealing with confidential information
  • Bi-lingual and bi-cultural experience a plus
  • Position requires working a flexible schedule that includes day and evening hours

Duties and Responsibilities:

  • Supervise program operations for all components of the Education and Training Programs including ESOL, English for Employment, and Skills Training services.
  • Responsible for overseeing staff and processes related to student recruitment and enrollment, intakes and assessments, program and classroom schedules, student orientation, program activities, instructor assignments, substitute teacher assignments, employer placements, and retention activities.
  • Monitor and manage program activities including distance learning, student advising, and Student Council.
  • Manage, sustain and grow employer partnerships with a focus on scaling fee-based skills training partnerships.
  • Directly supervise Skills Training Coordinator, Education and Career Navigators, and ESOL and EFE instructors.
  • Plan and lead administrative, curriculum development, and program planning meetings.
  • Recruit, train, and supervise instructional staff and build professional development plans that reflect staff needs, contractual regulations, and program needs.
  • Serve as a substitute instructor as necessary.
  • Responsible for the continuous development of career readiness program curriculum: ensure lesson plans align to CCR curriculum and statewide curriculum frameworks; review classroom materials of each class level and ensure they reflect curriculum guidelines; integrate math and digital literacy curricula; and implement the use of formative assessments and authentic materials.
  • Evaluate language and skills training classroom teaching and conduct formal and informal class observations to provide feedback.
  • Manage and monitor required documentation and reporting for all contracts/programs and ensure that program is in complete compliance with state and contract guidelines.
  • Assess, evaluate and improve program effectiveness and outcomes to ensure responsiveness to participants’ needs. 
  • Represent the organization at meetings, conferences, and events, including the Adult Literacy Initiative, Job Training Alliance, and Best Practices working groups
  • Administer and score TABE Clas-E Writing Test for programs as needed.  Administer BEST Plus Test for programs as needed.  Coordinate re-certification process with staff.
  • Responsible for all program-related data entry, including that of supervisees.
  • Serve as member of Boston Management Team.
  • Perform all other duties assigned by supervisor.

To Apply:
Please send your cover letter, resume, and salary expectations to Human Resources (HR@iine.org) with your name and position in the subject line. Qualified applicants will be contacted; references will be required at the time of the interview.

No telephone calls please.

Position will remain open until filled.

The International Institute is an Equal Opportunity Employer. Immigrants, women, people with disabilities, people of color, and LGBTQ candidates are encouraged to apply.

 

Specialist, Skills Training Program (IINE-Boston)

The International Institute of New England, a nongovernmental, not-for-profit, New England-based organization dedicated to addressing the needs and rights of refugees and immigrants, is seeking a Skills Training Program Specialist for its Boston office.

A dynamic, forward-looking, smart and rapidly growing non-profit organization, we seek well-qualified, solutions-focused candidates who are experts in their respective fields. Candidates need to approach issues creatively and thoughtfully. In addition, all candidates should possess the following set of qualifications:

  • Excellent verbal and oral communication skills
  • Excellent organizational and time management skills
  • Detail-oriented, able to multitask and meet deadlines
  • Self-motivated, able to work in a team and independently

Reports to: Skills Training Program Coordinator
Supervises: N/A
Status: Non-Exempt

Overview:
The Skills Training Program Specialist will assess, instruct, and place skills training participants. The position will ensure clients successfully complete their participation in skills training programming and enter the workforce. S/he will conduct outreach initiatives with potential participants as well as employer partners.

Qualifications:

  • Bachelor’s Degree in Human Services, Counseling, Education, or related field.
  • Minimum of 2 years of related experience in job development and/or employer engagement.
  • Minimum of 1 year of adult teaching or tutoring experience, preferably with immigrant populations.
  • Strong counseling skills required.
  • Strong computer skills required.
  • Excellent organizational, verbal, written, and interpersonal skills.
  • Ability to prioritize duties in a fast-paced environment.
  • Proficiency in additional languages a plus.
  • Candidate must have dedication to the human rights of refugees, immigrants, and asylees.
  • Self-motivated, able to work in a team and independently.
  • Bilingual/bicultural candidates are encouraged to apply.

Duties and Responsibilities:

  • Provide recruitment, assessment, teaching, and placement services to clients in the Institute's skills training programs.
  • Recruit program participants through presentations at career centers, community-based organizations, and training vendor fairs.
  • Assess applicants’ eligibility for training programs by verifying work authorization documents, calculating annual income, and administering written and oral English tests.
  • Teach training program classes, prepare classroom materials, and evaluate student progress.
  • Develop and revise curricula for training programs, create lesson plans, and assess lesson plan success.
  • Provide individualized job readiness counseling for clients upon their completion of training program courses. 
  • Coordinate job development activities, including schedules and staffing for individual job development appointments.
  • Provide post-placement support services to ensure job retention and record any changes in employment status.
  • Develop and maintain employer partnerships with hotels, hospitals, and banks through outreach initiatives via telephone, email, and in person to identify suitable employment opportunities for clients.
  • Represent the organization at meetings, conferences and events.
  • Contribute to program data collection following contractual guidelines.
  • Provide ongoing support and supervision to workforce development interns and volunteers.
  • Attend staff meetings.
  • Perform all other duties assigned by supervisor.

To Apply:
Please send your cover letter, resume, and salary expectations to Human Resources (HR@iine.org) with your name and position in the subject line. Qualified applicants will be contacted; references will be required at the time of the interview.

No telephone calls please.

Position will remain open until filled.

The International Institute is an Equal Opportunity Employer. Immigrants, women, people with disabilities, people of color, and LGBTQ candidates are encouraged to apply.

Commonwealth Corps Volunteer and Career Readiness Specialist Member (IINE-Boston)

Commonwealth Corps Service Position Description

International Institute of New England
Commonwealth Corps Volunteer and Career Readiness Specialist

The mission of the Commonwealth Corps is to engage Massachusetts residents of all ages and backgrounds in service to strengthen communities, address unmet community needs, and increase volunteerism.

Commonwealth Corps members with the International Institute of New England will serve 10.5 months in a full-time capacity. What they have in common is a desire to put their talents and ideas to use in the service of their communities and the Commonwealth.

The mission of the International Institute of New England (IINE) is to invest in the future of our cities and towns by preparing immigrants for participation in the social, economic, and political richness of American life through active citizenship. IINE is hosting 2 full-time members to serve Commonwealth Corps Volunteer and Career Readiness Specialists, in Boston, MA. Volunteer and Career Readiness Specialists will serve within IINE’s Economic Advancement services to recruit interns/volunteers and conduct direct service programming. Primary client goals are to have the ability to access public benefits and resources, develop essential English skills, explore education and career readiness, learn how to navigate systems, obtain employment, and achieve self-sufficiency, self-efficacy and community integration. Intern and volunteer engagement are essential to IINE’s ability to expand and provide quality services. Together, Volunteer and Career Readiness Specialists will continue to develop and expand current program events including Mock Interview Days and other group-based volunteer activities. Volunteer and Career Readiness Specialists will further refine current job readiness and education pathways coaching models with the goal of creating a program that can then be scaled across additional IINE programs. In addition, Volunteer and Career Readiness Specialists will continue to expand IINE’s recruitment of interns and volunteer recruitment beyond academic settings to engage new and diverse communities.

Responsibilities:
Essential

  • Complete a minimum of 1,500 hours of service, serving through June 30, 2018.
  • Attend all required Commonwealth Corps trainings and service events held by MSA (minimum of 6 total, post orientation) and the International Institute of New England, including a new member orientation on August 15 & 16, 2017.
  • Participate in a minimum of 1 hour of MSA-related activities each week (in person or virtually).
  • Manage intern/volunteer outreach through online educational portals (e.g. college websites), idealist.org, volunteermatch.com, and through in-person recruitment panels engaging Boston’s diverse communities.
  • Screen interested intern/volunteer applicants through in-person and Skype first interviews.
  • Schedule second round interviews with program managers.
  • Conduct reference checks for interns and, as appropriate, extend internship offers.
  • Provide candidates with onboarding training, including paperwork and a general orientation into IINE.
  • Supervise and manage interns on a daily basis to ensure they are following the standards of the IINE Intern/Volunteer Program.
  • Create intern/volunteer profiles in the IINE database and track hours weekly. Provide statistical data to consolidate all intern/volunteer hours once per month.
  • Develop group projects to enhance program delivery, including introducing/tailoring the new coaching model to IINE programning , expanding current Mock Interview Days and developing other group-based events by creating event plans that include volunteer recruitment, orientation to the IINE, and training for the event activities.
  • Assist ESOL program manager in developing coaching models designed to encourage clients to set and meet goals, in particular those interested in career and education planning, with the goal of scaling this model across IINE programming.
  • Partner with IINE program managers to implement coaching model within 2 additional IINE programs.
  • Partner one-on-one with clients to set and meet career and education goals.
  • Provide individual goal setting guidance, and coaching toward the achievement of those goals to clients about career and education readiness. These coaching sessions are in addition to in class time where clients are taught to a specific curriculum by certified ESOL professional.
  • Nurture established relationships with training providers, career centers, education programs and employers to facilitate referrals to skills training and employment opportunities. Where appropriate, partner with program managers to foster new connections with training providers, career centers, education programs and employers. Coach clients to maintain timely communications with providers, career centers education programs and employers to increase the likelihood of success in applications.
  • Under the guidance of program managers, partner one-on-one with clients to develop written Coaching and Career Readiness plans. Where appropriate, collaborate with managers around alternative strategies and approaches that can enhance the efficacy of these plans for future clients.
  • Nurture and enhance positive and trusting relationships with clients by fostering client accountability and effective use of resources. Encourage clients to see their teachers, coaches and volunteers as resources for achieving self-sufficiency, self-efficacy and community integration.
  • Coach clients, especially those seeking career advancement through English language acquisition, individually, outside of classroom instruction, with career and education readiness activities including resume development, cover/thank you letter writing, career and education exploration, job search, interview practice, and job placement / retention

 

Qualifications:
Required

  • Massachusetts residency and legal authorization to work in the United States
  • 18 years of age or older
  • Experience with or interest in volunteerism and community engagement
  • Ability to balance service commitment with other family/work/school/community commitments in a sustainable way
  • Ability/interest to serve in a multi-cultural environment
  • Ability to utilize MS Office and internet applications
  • Strong organizational skills
  • Desire to learn, grow and serve in partnership with our clients
  • Ability to handle multiple tasks and to switch gears quickly
  • Patience speaking with non-native English speakers/non-English speakers

Preferred

  • Knowledge of professional demeanor and behavior
  • Bi-lingual
  • Familiarity with the population we serve
  • Past workforce development experience
  • [Pursuing] BA/MA human services, international relations, workforce development, hospitality, education, or related field

Member Benefits:

  • Stipend of $541.66 every other week while in service, up to $13,000, minus taxes and withholdings;
  • Health insurance (individual coverage only);
  • Completion award of up to $2,500 upon successful completion of service, minus taxes and withholdings;
  • Training and other professional development opportunities;
  • Limited reimbursement for travel to Corps-wide MSA-sponsored activities;
  • Limited travel reimbursement from their host site for certain service-related travel away from their usual service location, according to that agency's policies;
  • Including travel reimbursement for service-related travel to the Lynn field office, as approved by agency.
  • The opportunity for at least 10 days of planned absences (may include holidays); and
  • Opportunity to join with others with a common sense of purpose as part of the Commonwealth Corps.

Please note that receipt of these stipends/benefits may impact an individual’s eligibility for certain public benefits.


Term of Service:

  • Position Start Date: August 15, 2017
  • Position End Date: June 30, 2018
  • Service commitment will average 38 – 40 hours per week during the following days/times:

o The IINE is open Mondays and Fridays from 8 a.m. to 6 p.m. and Tuesday through Thursdays from 8 a.m. to 9 p.m.
o Service members will be expected to serve an average of 38-40 hours per week with the final schedule to be determined during the interviewing process.
o Although time is somewhat flexible, the ideal schedule will be:

  •     Monday 10 a.m. – 6 p.m.
  •     Tuesday 12 p.m. – 8 p.m.
  •     Wednesday 12 p.m. – 8 p.m.
  •     Thursday 10 a.m. – 6 p.m.
  •      Friday 9 a.m. – 5 p.m.

At least two service days which include evening hours will be required.

Application Instructions:

  • To apply, submit a cover letter and resume as soon as possible, and no later than June 1, 2017 to Michele Ross, Volunteer Coordinator, hr@iine.org, International Institute of New England, 2 Boylston St Fl 3, Boston, MA 02116.

Accepted members will be required to undergo a criminal offender and sexual offender background check.

The International Institute of New England will recruit and select persons in all positions to ensure a diverse and inclusive climate without regard to race, religion, sex, sexual orientation, age, veteran status, color, political affiliation, creed, national origin, marital status, or any other status as protected by federal, state, and local laws. The International Institute of New England welcomes applications from individuals with disabilities and will make reasonable accommodations for interviews and for service upon request.

 

Communications and Events Internship (IINE-Central)

IINE is currently offering internships through its Development Department to students with demonstrated interest or experience in serving refugee, asylee, and immigrant populations. Responsibilities include assisting with event planning, updating the donor database, assisting with marketing plans, and providing administrative support to development staff. 

Reports to: External Relations Manager

Time Commitment: 
May-August 2017
A minimum commitment of 16 hours per week is required
Days are flexible depending on student schedule and internship manager needs

Key Responsibilities: 

  • Work with External Relations Manager to schedule and maintain IINE Social Media presence
  • Assist with the organization and planning of special events, meetings, and fundraising appeals
  • Work with the Salesforce including (but not limited to) updating records, and tracking emails and phone calls
  • Provide support for monthly Meet and Greets through prep work and day-of support.
  • Assist in developing marketing and promotional materials
  • Provide general administrative assistance

Qualifications: 

  • Social media management experience
  • Knowledge and proficiency in Excel, Outlook, PowerPoint, Word (mail merge experience a plus), Adobe Creative Suite (or similar), and HootSuite, a plus
  • Knowledge of Salesforce or other CRM software.
  • High levels of organization and attention to detail.
  • Proactive mindset and ability to multi‐task in a fast‐paced environment and process unexpected duties and deadlines.
  • High‐levels of professionalism, and discretion in dealing with confidential information.
  • Desire to learn about and gain experience in the Development, Communications, and Events field and/or desire to support the work of a nonprofit serving refugee, asylee and immigrant populations.
     

TO APPLY: Please send a cover letter, resume, and a list of three references to intern@iine.org. Please indicate in your application which internship you are applying for and at which location.

Impact Giving Internship (IINE-Central)

IINE is currently offering internships through its Development Department to students with demonstrated interest or experience in serving refugee, asylee, and immigrant populations. Responsibilities include assisting with donor screening, donor outreach, meeting and event planning, and providing administrative support to development staff. 

Reports To: Impact Giving Officer

Time Commitment: 
May-August 2017
A minimum commitment of 16 hours per week is required.
Days are flexible depending on student schedule and internship manager needs.

Key Responsibilities: 

  • Help screen and contact individuals who have the capacity to make annual gifts of $1,000 or more
  • Assist the Impact Giving Officer in scheduling meetings through emails and phone calls
  • Research and create summaries for prospective donors, corporations, and grant making organizations 
  • Update contact information for individuals and corporations after outreach.
  • Provide general administrative assistance to the development team

Qualifications: 

  • Knowledge and proficiency in Excel, Outlook, PowerPoint, and Word (mail merge experience a plus)
  • Knowledge of Salesforce or other CRM software
  • High levels of organization and attention to detail
  • Proactive mindset and ability to multi‐task in a fast‐paced environment and process unexpected duties and deadlines
  • High‐levels of professionalism and discretion in dealing with confidential information
  • Interest in a donor facing roll and the opportunity to engage high net worth individuals
  • Desire to learn about and gain experience in the Development, Communications, and Events field and/or desire to support the work of a nonprofit serving refugee, asylee and immigrant populations.
     

TO APPLY: Please send a cover letter, resume, and a list of three references to intern@iine.org. Please indicate in your application which internship you are applying for and at which location.

Operations Internship (IINE-Central)

IINE is currently offering an internship through its Central office to students with demonstrated interest or experience in serving refugee, asylee, and immigrant populations. Responsibilities include assisting with data clean up and importation, conducting historical research, coordinating staff around contract requirements, and providing general administrative support to Operations and Quality Assurance teams. This is a great opportunity for someone who would like to observe and understand the inner workings of a small non-profit. 

Reports To: Operations Manager, Data Manager

Time Commitment: 
May-August 2017
A minimum commitment of 16 hours per week is required.
Days are flexible depending on student schedule and internship manager needs.

Key Responsibilities: 

  • Support the cleanup and entry of client data and development records
  • Assist the Data Manager in creating graphic representations of data for organizational learning and stakeholder outreach
  • Help convert completed webforms to Salesforce records and flag noteworthy prospects for development outreach; coordinate with the Operations Manager to ensure outreach is redirected to relevant staff
  • Maintain contact sheets for the institution's Advisory Councils and Board of Directors
  • Update contact information for corporate and foundation records
  • Assist with clean up and archiving of historical donor and partner data
  • Research IINE's history and past programming; create a timeline that demonstrates fluctuations and trends in services provided and communities engaged
  • Assist the Operations Manager in auditing administrative processes and files
  • Coorinate with staff to ensure files are organized and filed centrally
  • Provide general administrative assistance to the Operations and Quality Assurance teams

Qualifications: 

  • Knowledge and proficiency in Excel, Outlook, PowerPoint, and Word (mail merge experience a plus)
  • Knowledge of Salesforce or other CRM software
  • High levels of organization and attention to detail
  • Proactive mindset and ability to multi‐task in a fast‐paced environment and process unexpected duties and deadlines
  • High‐levels of professionalism, and discretion in dealing with confidential information
  • Interest in data, organization history/learning, quality control, or administration a plus
  • Desire to learn about and gain experience in the administration of an established, regional non-profit and/or desire to support refugee, asylee and immigrant populations.

    TO APPLY: Please send a cover letter, resume, and a list of three references to intern@iine.org. Please indicate in your application which internship you are applying for and at which location.

Development Operations and Stewardship Manager (IINE-Central)

Job Archived

Thank you for your interest in joining the International Institute of New England. At this time this position has been filled and we are no longer reviewing applications. Please review our current opportunities for more recent postings.

We aspire to leave previous job postings on this site as a public archive. Please note however that these postings do not necessarily represent an existing position at the International Institute of New England. 

The International Institute of New England, a nongovernmental, not-for-profit, New England-based organization dedicated to addressing the needs and rights of refugees and immigrants, is seeking a Development Operations and Stewardship Manager for its Boston office.

A dynamic, forward-looking, smart and rapidly growing non-profit organization, we seek well-qualified, solutions-focused candidates who are experts in their respective fields. Candidates need to approach issues creatively and thoughtfully. In addition, all candidates should possess the following set of qualifications:

  • Excellent verbal and oral communication skills
  • Excellent organizational and time management skills
  • Detail-oriented, able to multitask and meet deadlines
  • Self-motivated, able to work in a team and independently

Reports to: Chief Development Officer
Supervises: Part-time Gift Processor, Research/Data Intern
Status: Exempt

Overview:
The Development Operations and Stewardship Manager is responsible for working closely with the Chief Development Officer and development staff on donor stewardship, including the identification and cultivation of new donors.  S/he manages all appeals (electronic and direct mail), large-scale events, and smaller “point of entry” events designed to attract new supporters to the Institute.  The Development Operations and Stewardship Manager manages the Institute’s Salesforce Database and Mailchimp electronic email system.  S/he oversees the Gift Processor and is responsible for timely gift processing and reconciliation with the finance office.  S/he is responsible for managing the department’s budget.
 

Qualifications:

  • Bachelor’s Degree required
  • 3-5 years of donor management and event management experience 
  • Experience with Salesforce or similar donor/client management systems
  • Experience managing budgets and external vendors
  • Demonstrated experience developing relationships with new donors and prospects
  • Someone who enjoys and looks at fundraising as a great deal of fun, and someone who is energized by engaging and developing relationships with donors and external stakeholders
  • Strong writing skills (writing sample required) and highly proficient in Microsoft Office
  • Ability to work respectfully in a multicultural environment and a person with prior or current interest in refugees and immigrants
  • Ability to multi-task in a fast-paced environment and process unexpected duties and deadlines
  • A professional with a growth mindset, a person with a high level of personal and professional accountability, and someone who will enjoy being part of a team that has a laser-like focus on achieving the Institute’s annual and multi-year revenue goals
  • Excellent organizational and problem-solving skills 
  • Attention to detail


Duties and Responsibilities:
EVENT MANAGEMENT

  • Responsible for managing logistics for major events (Golden Door, International Women’s Day, and events in Manchester and Lowell), including venue selection and negotiation, budget, the creation and execution of the “run of the show,” staff preparation and assignments, and event debrief. 
  • Provide support to event committees, collaborating with the Impact Giving Officer to leverage the committee’s talents and interests as appropriate.     
  • Manage follow-up activities for each event, including an email to the IINE mailchimp database, acknowledgment letters, the identification of key prospects to be cultivated by the Impact Giving Officer and other staff. 
  • In collaboration with site staff, organize regular “Points of Entry” events at IINE sites that introduce prospective donors to the work of the Institute.
  • In collaboration with the External Relations Manager, oversee the design and production of print collateral and visual presentations for all events.

 
STAKEHOLDER ENGAGEMENT

  • In collaboration with the External Relations Manager, develop and manage all appeal efforts, including writing copy with input from team members, leadership, and program staff. 
  • Support the development office’s efforts to identify and cultivate donors to the Institute.
  • Help develop and support individual giving societies and engagement initiatives.
  • Oversee the tracking of donor relationships and communications, donor reports and requests, collateral materials, and solicitations.
  • Responsible for the weekly development tracker and for all development data in the monthly dashboard, which is communicated to staff and Board members.

DATABASE ADMINISTRATION

  • Manage the part-time Gift Processor.
  • Oversee the expansion and management of the Salesforce database.
  • Manage Mailchimp integration to ensure consistent electronic communications with stakeholders. 
  • Insure proper recording and receipts of donations to the Institute and timely acknowledgment letters to all donors.
  • Manage the reconciliation process with the finance office.
  • Create and maintain accurate reporting and lists for staff usage and development reporting.
  • Perform other duties as assigned

To Apply: 
Please send your cover letter, resume, and salary expectations to Human Resources (HR@iine.org) with your name and position in the subject line. Qualified applicants will be contacted; references will be required at the time of the interview.

No telephone calls please.


Position will remain open until filled.

The International Institute is an Equal Opportunity Employer. Immigrants, women, people with disabilities, people of color, and LGBTQ candidates are encouraged to apply.

 

PT Gift Processing Specialist (IINE-Central)

The International Institute of New England, a nongovernmental, not-for-profit, New England-based organization dedicated to addressing the needs and rights of refugees and immigrants, is seeking a PT Gift Processing Specialist for its Boston office.

A dynamic, forward-looking, smart and rapidly growing non-profit organization, we seek well-qualified, solutions-focused candidates who are experts in their respective fields. Candidates need to approach issues creatively and thoughtfully. In addition, all candidates should possess the following set of qualifications:

  • Excellent verbal and oral communication skills
  • Excellent organizational and time management skills
  • Detail-oriented, able to multitask and meet deadlines
  • Self-motivated, able to work in a team and independently

Reports to: Development Operations & Stewardship Manager
Supervises: N/A
Status: Part Time, 16 Hours per week

Overview
The part-time Gift Processing Specialist performs a variety of duties associated with the processing of gifts to the Institute. S/he is responsible for receiving gifts in the form of cash, checks, charge cards, stock transfers and other gifts. The Gift Processing Specialists also processes all in-kind contributions. S/he is a member of the Development Office team and supports the team's efforts to meet yearly and multi-year fundraising goals.

Duties and Responsibilities

  • Receives gifts and pledges in the form of cash, checks, charge cards, stock transfers, and in-kind.
  • Analyzes each gift and documentation to determine the proper way to process it and researches any missing information, including outreach to the donor.
  • Enters gifts and pledges in Salesforce, indicating the solicitor for each gift and appropriately coding gifts according to solicitations (e.g., appeals, events, etc.).
  • Updates Salesforce records on a timely basis, including donor contact information and gift amounts.
  • Ensures that gift receipt letters are generated and signed by the appropriate Development office staff member in a timely manner.
  • Flags larger gifts, ensuring that the President, Board member or Impact Giving Officer is aware of this donation for further follow-up to personally thank them and engage them as champions.
  • Transfers cash, checks, charge card records, stock transfer records and other information to the accounting department.
  • Ensures that copies of gift documentation and acknowledgement are filed in Salesforce.
  • Ensures that the database is continually updated.
  • Vets qualified gift prospects and generates an email to each inviting them to visit and learn more about IINE.
  • Performs other duties as assigned.

Hours 
The Gift Processing Specialist will develop a weekly schedule of 16 hours per week with the Development Operations and Stewardship Manager. Work will need to be performed during the work day, generally between 9:00 am - 5:00 pm with some flexibility if necessary.

Qualifications

  • High School diploma or equivalent required; college degree or preferred.
  • An ability to learn Salesforce, the Institute's donor management software, quickly.
  • Prior experience working in an office setting
  • Strong Microsoft Office skills.
  • Attention to detail
  • Demonstrated ability to organize work effectively, prioritize, and exercise independent judgment.
  • Ability to communicate clearly over the phone and in written communications.
  • Ability to represent the Institute to donors and other stakeholders who reach out to the Development office for information.
  • Commitment to our mission of serving immigrants and refugees.
     

To Apply:
Please send your cover letter, resume, and salary expectations to Human Resources (HR@iine.org) with your name and position in the subject line. Qualified applicants will be contacted; references will be required at the time of the interview.

No telephone calls please.


Position will remain open until filled.

The International Institute is an Equal Opportunity Employer. Immigrants, women, people with disabilities, people of color, and LGBTQ candidates are encouraged to apply.

 

 

IINE-Boston Receptionist

The International Institute of New England, a nongovernmental, not-for-profit, New England-based organization dedicated to addressing the needs and rights of refugees and immigrants, is seeking a Receptionist for its Boston office.

A dynamic, forward-looking, smart and rapidly growing non-profit organization, we seek well-qualified, solutions-focused candidates who are experts in their respective fields. Candidates need to approach issues creatively and thoughtfully. In addition, all candidates should possess the following set of qualifications:

  • Excellent verbal and oral communication skills
  • Excellent organizational and time management skills
  • Detail-oriented, able to multitask and meet deadlines
  • Self-motivated, able to work in a team and independently


Reports to: IINE Operations Manager
Status: Non-exempt

Overview:
The Receptionist serves as the first point of contact in the Boston office by greeting and directing clients and visitors, maintaining the front desk area, supplies areas, and classrooms, receiving and sending mail, answering and routing phone calls, assisting staff in managing their schedules and coordinating their meetings, collecting case-related documents, and directing vendors. The Receptionist will also assist the Operations Manager by ensuring the submission of administrative documentation in a timely manner; reviewing storage and submitting supply requests; and performing other clerical functions as needed or requested. The Receptionist is principally responsible for creating a professional, welcoming climate for staff, clients and guests.

Qualifications:

−        At least 2 years of related experience

−        Bachelor’s Degree preferred

−        Ability to multi-task in a fast-paced environment and process unexpected duties and deadlines.

−        Warm and friendly demeanor

−        Demonstrated experience coordinating with vendors preferred

−        Familiarity with Apricot and Salesforce preferred 

−        Highly proficient in Microsoft Word, Excel and Outlook.

−        Must be able to manage calendars and schedule events

−        Knowledge of standard practices with respect to following an institution’s policies and with an eye towards simplifying processes

−        Strong writing skills (writing sample required) 

−        Effective communicator; should be comfortable working as part of a team and expressing innovative or critical ideas

−        Excellent organizational and problem-solving skills

−        A strong sense of discretion and confidentiality

−        Experience working with refugees and immigrants preferred

−        Multilingual candidates encouraged to apply
 

Duties and Responsibilities
FRONT DESK:

−        Manage opening and closing of the site

−        Foster a professional and friendly atmosphere for all staff, clients, and visitors

−        Answer and route a high volume of phone calls; take accurate messages, and screen calls for Site and Administrative Directors. 

−        Provide accurate, service-oriented responses to a wide variety of inquiries, both in person and via phone, while maintaining Institute standards and confidentiality policies.  Refer to manuals, calendars, and the database to answer client and visitor questions.

−        Provide information to the public about the organization, its mission, and its services.

−        Schedule client appointments, and maintain appointment calendars.

−        Maintain the Front Office Binder and have appropriate materials on hand for all clients and visitors. 

−        Ensure that the reception area, conference rooms, and common areas are clean, organized, and uncluttered.

−        Orient and train new staff and interns in office procedures and use of office equipment, including front desk coverage

−        Schedule coverage for own lunch breaks and absences.

−        Redirect information, meeting, client, and contract-related requests to the appropriate staff member(s)

−        Collect and make copies of client documents for case specialists

−        Direct vendors and contractors in coordination with IINE Operations Manager

−        Review and distribute incoming mail, packages, and faxes; handle all outgoing mail and packages.

−        Receive, maintain, and log in-kind goods and services, distribute in-kind goods and services as directed by Department Managers and Boston Site Director, and coordinate with the Development Office on the execution of thank you notes to each donor.   


ADDITIONAL OFFICE SUPPORT:

−        Supervise the maintenance of office equipment, including copier, fax machine, etc. 

−        Assess supply levels and submit requests on behalf of IINE-Boston to the IINE Operations Manager.  

−        Collect travel and expense reimbursement for all IINE-Boston staff

−        Check the fax machine at day’s end and distribute or discard any remaining faxes, and review and distribute any other printed materials that have not been collected by the end of the day.

−        Assist with meetings and events; process party and lunch catering orders as requested.

−        Work with the Boston Site Director and IINE Operations Manager to ensure that all IINE-Boston employees are alerted about winter and other weather-related closings. 

−        Maintain and update phone systems: change voicemail for holidays and cancellations; communicate changes in phone numbers to the Operations Manager

−        Support additional data-entry projects as requested

−        Perform all other duties assigned by supervisor.
 

To Apply:
Please send your cover letter, resume, and salary expectations to Human Resources (HR@iine.org) with your name and position in the subject line. Qualified applicants will be contacted; references will be required at the time of the interview.

No telephone calls please.


Position will remain open until filled.

The International Institute is an Equal Opportunity Employer. Immigrants, women, people with disabilities, people of color, and LGBTQ candidates are encouraged to apply.

Office Manager (IINE-Lowell)

 

The International Institute of New England a nongovernmental, not-for-profit, New England-based organization dedicated to addressing the needs and rights of refugees and immigrants, is seeking an Office Manager for its Lowell office.

A dynamic, forward-looking, smart and rapidly growing non-profit organization, we seek well-qualified, solutions-focused candidates who are experts in their respective fields. Candidates need to approach issues creatively and thoughtfully. In addition, all candidates should possess the following set of qualifications:

  • Excellent verbal and oral communication skills
  • Excellent organizational and time management skills
  • Detail-oriented, able to multitask and meet deadlines
  • Self-motivated, able to work in a team and independently

Note: Certain position requires great flexibility and willingness to travel. A valid driver's license, insurance, a clean driving record, and personal transportation may be required.


Reports to: IINE Executive Assistant
Supervision: N/A    
Status: Non-exempt

Overview:
The Office Manager maintains the Lowell office by helping codify and uphold office operations and procedures; ensuring submission of administrative documentation in a timely manner, managing the reception area and protocols; reviewing and submitting overtime documentation; coordinating correspondence; designing and implementing filing systems; reviewing and approving supply requisitions; and performing other clerical functions as needed or requested. The Office Manager has overall responsibility for the facility that houses the International Institute of New England Lowell, provides administrative support and bookkeeping for IINE-Lowell's operations, and manages the front desk.  
 

Qualifications:

  • Bachelor’s degree, in related field (Finance, Business Administration, Non-Profit Management, etc. preferred) and at least 1 year of related experience
  • Ability to multi-task in a fast-paced environment and process unexpected duties and deadlines.
  • Demonstrated experience coordinating with vendors
  • Experience working reception or in an external-facing position
  • Bookkeeping and data-entry experience; familiarity with Apricot and Salesforce preferred 
  • Highly proficient in Microsoft Word, Excel and Outlook.
    • Must be able to manage calendars and schedule events
  • Knowledge of standard practices with respect to following an institution’s policies and with an eye towards  simplifying processes
  • Strong writing skills (writing sample required) 
  • Effective communicator; should be comfortable working as part of a team and expressing innovative or critical ideas
  • Excellent organizational and problem-solving skills
  • A strong sense of discretion and confidentiality
     

Duties and Responsibilities:
RECEPTION

  • Manage opening and closing of the site
  • Foster a professional and friendly atmosphere for all staff, clients, and visitors
  • Manage reception area and volunteers at the front desk
  • Answer and route a high volume of phone calls; take accurate messages, and screen calls for Site and Administrative Directors. 
  • Provide accurate, service-oriented responses to a wide variety of inquiries, both in person and via phone, while maintaining Institute standards and confidentiality policies.  Refer to manuals, calendars, and the database to answer client and visitor questions.
  • Provide information to the public about the organization, its mission, and its services.
  • Schedule client appointments, and maintain appointment calendars.
  • Maintain the Reception Binder and have appropriate materials on hand for all clients and visitors. 
  • Ensure that the reception area, conference rooms, and common areas are clean, organized, and uncluttered.
  • Orient and train new staff and interns in office procedures and use of office equipment, including front desk coverage
  • Schedule coverage for own lunch breaks and absences.
  • Redirect information, meeting, client, and contract-related requests to the appropriate staff member(s)
     

ADMINISTRATIVE MANAGEMENT

  • Maintain and update the Lowell site program schedule in consultation with department managers
  • Coordinate administrative purchases for IINE-Lowell in consultation with the IINE Executive Assistant.  
  • Supervise the maintenance of office equipment, including copier, fax machine, etc. 
  • Approve travel and expense reimbursement for all IINE-Lowell staff within budget
  • Manage and reconcile the distribution of client expenses at the Lowell site
  • Review and distribute incoming mail, packages, and faxes; handle all outgoing mail and packages.
  • Check the fax machine at day’s end and distribute or discard any remaining faxes, and review and distribute any other printed materials that have not been collected by the end of the day.
  • Ensure interns/volunteers sign in/out daily; enter tracked hours weekly and review entries on a monthly basis with the Quality Assurance team and the Development office.
  • Receive, maintain, and log in-kind goods and services, distribute in-kind goods and services as directed by Department Managers and Lowell Program Director, and coordinate with the Development Office on the execution of thank you notes to each donor.   
  • Assist with meetings and events; process party and lunch catering orders as requested. Help set-up and break down rooms for events.
  • Handle other clerical/administrative tasks and special projects as needed.
  • Work with the Lowell Program Director to ensure that all employees are alerted about winter and other weather-related closings. 
  • Support project-based data entry as requested.
  • Maintain and update inventories related to the facility, IINE equipment, and offsite document storage. 
  • Maintain and update phone systems: change voicemail for holidays/cancellations, communicate changes in phone numbers to the Executive Assistant, and serve as a resource for staff with questions about the system and its services.
     

FUNDRAISING

  • Maintain updated contact information for all volunteers and Advisory Council members. 
  • Input prospect information into Salesforce and Apricot.
  • Provide updated contact information for all IINE employment partners
  • Provide updates on Site activities for use on social media, the website and the quarterly newsletter, including taking pictures when appropriate of events that take place at the local site or in the local community.  
  • Help prepare materials for the Advisory Council meetings and assist with Advisory Council meeting planning and follow-up (reminding Advisory Council members of meetings, taking minutes at Advisory Council meetings, helping the Community Relations Director to draft agendas, etc.)
  • Coordinate Meet and Greets in each office in consultation with the Development Department
  • Perform all other duties assigned by supervisor.
     

To Apply:

Please send your cover letter, resume, and salary expectations to Human Resources (HR@iine.org) with your name and position in the subject line. Qualified applicants will be contacted; references will be required at the time of the interview.

No telephone calls please.

Position will remain open until filled.

The International Institute is an Equal Opportunity Employer. Immigrants, women, people with disabilities, people of color, and LGBTQ candidates are encouraged to apply.

Officer Manager (IINE-Manchester)

Job Archived

Thank you for your interest in joining the International Institute of New England. At this time this position has been filled and we are no longer reviewing applications. Please review our current opportunities for more recent postings.

We aspire to leave previous job postings on this site as a public archive. Please note however that these postings do not necessarily represent an existing position at the International Institute of New England. 

The International Institute of New England a nongovernmental, not-for-profit, New England-based organization dedicated to addressing the needs and rights of refugees and immigrants, is seeking an Office Manager for its Manchester office.

A dynamic, forward-looking, smart and rapidly growing non-profit organization, we seek well-qualified, solutions-focused candidates who are experts in their respective fields. Candidates need to approach issues creatively and thoughtfully. In addition, all candidates should possess the following set of qualifications:

  • Excellent verbal and oral communication skills
  • Excellent organizational and time management skills
  • Detail-oriented, able to multitask and meet deadlines
  • Self-motivated, able to work in a team and independently

Note: Certain position requires great flexibility and willingness to travel. A valid driver's license, insurance, a clean driving record, and personal transportation may be required.


Reports to: IINE Executive Assistant
Supervision: N/A    
Status: Non-exempt

Overview:
The Office Manager maintains the Manchester office by helping codify and uphold office operations and procedures; ensuring submission of administrative documentation in a timely manner, managing the reception area and protocols; reviewing and submitting overtime documentation; coordinating correspondence; designing and implementing filing systems; reviewing and approving supply requisitions; and performing other clerical functions as needed or requested. The Office Manager has overall responsibility for the facility that houses the International Institute of New England Manchester, provides administrative support and bookkeeping for IINE-Manchester’s operations, and manages the front desk.  
 

Qualifications:

  • Bachelor’s degree, in related field (Finance, Business Administration, Non-Profit Management, etc. preferred) and at least 1 year of related experience
  • Ability to multi-task in a fast-paced environment and process unexpected duties and deadlines.
  • Demonstrated experience coordinating with vendors
  • Experience working reception or in an external-facing position
  • Bookkeeping and data-entry experience; familiarity with Apricot and Salesforce preferred 
  • Highly proficient in Microsoft Word, Excel and Outlook.
    • Must be able to manage calendars and schedule events
  • Knowledge of standard practices with respect to following an institution’s policies and with an eye towards  simplifying processes
  • Strong writing skills (writing sample required) 
  • Effective communicator; should be comfortable working as part of a team and expressing innovative or critical ideas
  • Excellent organizational and problem-solving skills
  • A strong sense of discretion and confidentiality
     

Duties and Responsibilities:
RECEPTION

  • Manage opening and closing of the site
  • Foster a professional and friendly atmosphere for all staff, clients, and visitors
  • Manage reception area and volunteers at the front desk
  • Answer and route a high volume of phone calls; take accurate messages, and screen calls for Site and Administrative Directors. 
  • Provide accurate, service-oriented responses to a wide variety of inquiries, both in person and via phone, while maintaining Institute standards and confidentiality policies.  Refer to manuals, calendars, and the database to answer client and visitor questions.
  • Provide information to the public about the organization, its mission, and its services.
  • Schedule client appointments, and maintain appointment calendars.
  • Maintain the Reception Binder and have appropriate materials on hand for all clients and visitors. 
  • Ensure that the reception area, conference rooms, and common areas are clean, organized, and uncluttered.
  • Orient and train new staff and interns in office procedures and use of office equipment, including front desk coverage
  • Schedule coverage for own lunch breaks and absences.
  • Redirect information, meeting, client, and contract-related requests to the appropriate staff member(s)
     

ADMINISTRATIVE MANAGEMENT

  • Maintain and update the Manchester site program schedule in consultation with department managers
  • Coordinate administrative purchases for IINE-Manchester in consultation with the IINE Executive Assistant.  
  • Supervise the maintenance of office equipment, including copier, fax machine, etc. 
  • Approve travel and expense reimbursement for all IINE-Manchester staff within budget
  • Manage and reconcile the distribution of client expenses at the Manchester site
  • Review and distribute incoming mail, packages, and faxes; handle all outgoing mail and packages.
  • Check the fax machine at day’s end and distribute or discard any remaining faxes, and review and distribute any other printed materials that have not been collected by the end of the day.
  • Ensure interns/volunteers sign in/out daily; enter tracked hours weekly and review entries on a monthly basis with the Quality Assurance team and the Development office.
  • Receive, maintain, and log in-kind goods and services, distribute in-kind goods and services as directed by Department Managers and Manchester Program Director, and coordinate with the Development Office on the execution of thank you notes to each donor.   
  • Assist with meetings and events; process party and lunch catering orders as requested. Help set-up and break down rooms for events.
  • Handle other clerical/administrative tasks and special projects as needed.
  • Work with the Manchester Program Director to ensure that all employees are alerted about winter and other weather-related closings. 
  • Support project-based data entry as requested.
  • Maintain and update inventories related to the facility, IINE equipment, and offsite document storage. 
  • Maintain and update phone systems: change voicemail for holidays/cancellations, communicate changes in phone numbers to the Executive Assistant, and serve as a resource for staff with questions about the system and its services.
     

FUNDRAISING

  • Maintain updated contact information for all volunteers and Advisory Council members. 
  • Input prospect information into Salesforce and Apricot.
  • Provide updated contact information for all IINE employment partners
  • Provide updates on Site activities for use on social media, the website and the quarterly newsletter, including taking pictures when appropriate of events that take place at the local site or in the local community.  
  • Help prepare materials for the Advisory Council meetings and assist with Advisory Council meeting planning and follow-up (reminding Advisory Council members of meetings, taking minutes at Advisory Council meetings, helping the Community Relations Director to draft agendas, etc.)
  • Coordinate Meet and Greets in each office in consultation with the Development Department
  • Perform all other duties assigned by supervisor.
     

To Apply:

Please send your cover letter, resume, and salary expectations to Human Resources (HR@iine.org) with your name and position in the subject line. Qualified applicants will be contacted; references will be required at the time of the interview.

No telephone calls please.

Position will remain open until filled.

The International Institute is an Equal Opportunity Employer. Immigrants, women, people with disabilities, people of color, and LGBTQ candidates are encouraged to apply.

 

 

Lowell Program Director

Job Archived

Thank you for your interest in joining the International Institute of New England. At this time this position has been filled and we are no longer reviewing applications. Please review our current opportunities for more recent postings.

We aspire to leave previous job postings on this site as a public archive. Please note however that these postings do not necessarily represent an existing position at the International Institute of New England. 

The International Institute of New England a nongovernmental, not-for-profit, New England-based organization dedicated to addressing the needs and rights of refugees and immigrants, is seeking a Program Director for its Lowell office.

A dynamic, forward-looking, smart and rapidly growing non-profit organization, we seek well-qualified, solutions-focused candidates who are experts in their respective fields. Candidates need to approach issues creatively and thoughtfully. In addition, all candidates should possess the following set of qualifications:

  • Excellent verbal and oral communication skills
  • Excellent organizational and time management skills
  • Detail-oriented, able to multitask and meet deadlines
  • Self-motivated, able to work in a team and independently

Note: Certain position requires great flexibility and willingness to travel. A valid driver's license, insurance, a clean driving record, and personal transportation may be required.

Reports to: Chief Program Officer
Supervision: Program Managers and Specialists
Status: Exempt

Overview:
The Program Director is a member of the IINE Site Leadership team and is responsible for ensuring the delivery of quality programming to IINE clients in Lowell. The Program Director utilizes data-driven and outcome-focused management to guide resettlement, employment, education, and community services programs at the site level. Working closely with the Chief Program Officer and the Director of Partner Engagement, the Program Director oversees the operations of the site’s programs, including program planning and development, staff recruitment and supervision, the management of program expenses, program monitoring and evaluations, and ensuring compliance with contractual obligations. The Lowell Program Director will initially directly oversee the site employment team and will play a significant role in the site’s expansion of quality employment services to refugees and immigrants.


Qualifications:

  • Bachelor’s degree required in Non-Profit Management, Business, Social Services or closely related field; Master’s degree preferred
  • 3-5 years program management, preferably managing social and community based programs, departments or organizations; specific experience in developing and managing successful employment programming preferred
  • Excellent leadership, management and supervision skills
  • Outstanding communication, team-building, and conflict resolution skills 
  • Strong writing and presentation skills 
  • Commitment to advancing human rights and humanitarian work
  • Attuned to working across languages and cultures, able to demonstrate cultural competency
  • Experience with cost/benefit analysis 
  • Computer skills including proficiency in Microsoft Word, Excel, and Outlook
  • Experience with data-entry and related systems; familiarity with Apricot and Salesforce preferred
  • Flexible availability— willingness to work evening and weekends as required
  • Duties and Responsibilities:

PROGRAM

  • Responsible for the planning, development, and implementation of all programs, including grant and contract development, reporting, and policy setting for program activities.
  • Provide direct oversight and management of all site grants and contracts.
  • Supervise the day-to-day operations of programs across departments by developing systems and procedures that respond to diverse client needs and the expectations of funding agencies.
  • Monitor required documentation, data collection, and reporting for all contracts/programs and ensure that programs are in compliance with IINE goals and contractual guidelines.
  • Assess and evaluate program effectiveness and outcomes to ensure responsiveness to client needs.  Work with program staff to implement program modifications to reflect contractual regulations, client needs, and the IINE mission and goals.
  • Develop margin positive programming in the areas of education, employment, skills training, community services, and citizenship.
  • Plan and lead site staff meetings. 
  • Serve on IINE Program Strategic Planning team and help develop, implement and maintain short- and long-term site plans and objectives within scope of Institute-wide policies and goals.

FINANCE

  • Manage program expenses across all contracts and grants, including decisions on site expense allocations and spending of program funds within annual site budget.   
  • Help draft annual site budget, including salary allocations, in concert with the Finance Department and Chief Program Officer.

OPERATIONS

  • Oversee the administration of services and case management
  • Draft and disseminate annual program schedule.
  • Recruit, hire, and orient new staff at the Lowell site. 
  • Supervise and evaluate direct reports, indirectly supervise all site staff, and provide professional development opportunities that align with staff needs, contractual regulations, and programmatic needs. 
  • Oversee screening and management of program interns and volunteers.

FUNDRAISING

  • Identify client and program stories that can be highlighted in the IINE quarterly newsletter, blog posts on the IINE website, social media, the annual report, and foundation proposals.
  • Obtain and submit photo releases for any client featured in an IINE marketing piece or publication. 

COMMUNITY RELATIONS

  • Work closely with Lowell Community Relations Director to maintain relationships with community leaders, funders, employer partners, and stakeholders that may have direct impact on programming, clients, and services.
  • Perform all other duties assigned by supervisor.

To Apply:

Please send your cover letter, resume, and salary expectations to Human Resources (HR@iine.org) with your name and position in the subject line. Qualified applicants will be contacted; references will be required at the time of the interview.

No telephone calls please.

Position will remain open until filled.

The International Institute is an Equal Opportunity Employer. Immigrants, women, people with disabilities, people of color, and LGBTQ candidates are encouraged to apply.

Manchester Program Director

Job Archived

Thank you for your interest in joining the International Institute of New England. At this time this position has been filled and we are no longer reviewing applications. Please review our current opportunities for more recent postings.

We aspire to leave previous job postings on this site as a public archive. Please note however that these postings do not necessarily represent an existing position at the International Institute of New England. 

The International Institute of New England a nongovernmental, not-for-profit, New England-based organization dedicated to addressing the needs and rights of refugees and immigrants, is seeking a Program Director for its Manchester office.

A dynamic, forward-looking, smart and rapidly growing non-profit organization, we seek well-qualified, solutions-focused candidates who are experts in their respective fields. Candidates need to approach issues creatively and thoughtfully. In addition, all candidates should possess the following set of qualifications:

  • Excellent verbal and oral communication skills
  • Excellent organizational and time management skills
  • Detail-oriented, able to multitask and meet deadlines
  • Self-motivated, able to work in a team and independently

Note: Certain position requires great flexibility and willingness to travel. A valid driver's license, insurance, a clean driving record, and personal transportation may be required.

 

Reports to: Chief Program Officer

Supervision: Program Managers and Specialists

Status: Exempt

 

Reports to: Chief Program Officer
Supervision: Program Managers and Specialists
Status: Exempt

Overview:
The Program Director is a member of the IINE Site Leadership team and is responsible for ensuring the delivery of quality programming to IINE clients in Manchester and Nashua. The Program Director utilizes data-driven and outcome-focused management to guide resettlement, employment, education, and community services programs at the site level. Working closely with the Chief Program Officer and the Community Relations Director, the Program Director oversees the operations of the site’s programs, including program planning and development, staff recruitment and supervision, the management of program expenses, program monitoring and evaluations, and ensuring compliance with contractual obligations. The Manchester Program Director will initially directly oversee the site employment team and will play a significant role in the site’s expansion of quality employment services to refugees and immigrants.


Qualifications:

  • Bachelor’s degree required in Non-Profit Management, Business, Social Services or closely related field; Master’s degree preferred
  • 3-5 years program management, preferably managing social and community based programs, departments or organizations; specific experience in developing and managing successful employment programming preferred
  • Excellent leadership, management and supervision skills
  • Outstanding communication, team-building, and conflict resolution skills 
  • Strong writing and presentation skills 
  • Commitment to advancing human rights and humanitarian work
  • Attuned to working across languages and cultures, able to demonstrate cultural competency
  • Experience with cost/benefit analysis 
  • Computer skills including proficiency in Microsoft Word, Excel, and Outlook
  • Experience with data-entry and related systems; familiarity with Apricot and Salesforce preferred
  • Flexible availability— willingness to work evening and weekends as required
  • Duties and Responsibilities:

PROGRAM

  • Responsible for the planning, development, and implementation of all programs, including grant and contract development, reporting, and policy setting for program activities.
  • Provide direct oversight and management of all site grants and contracts.
  • Supervise the day-to-day operations of programs across departments by developing systems and procedures that respond to diverse client needs and the expectations of funding agencies.
  • Monitor required documentation, data collection, and reporting for all contracts/programs and ensure that programs are in compliance with IINE goals and contractual guidelines.
  • Assess and evaluate program effectiveness and outcomes to ensure responsiveness to client needs.  Work with program staff to implement program modifications to reflect contractual regulations, client needs, and the IINE mission and goals.
  • Develop margin positive programming in the areas of education, employment, skills training, community services, and citizenship.
  • Plan and lead site staff meetings. 
  • Serve on IINE Program Strategic Planning team and help develop, implement and maintain short- and long-term site plans and objectives within scope of Institute-wide policies and goals.

FINANCE

  • Manage program expenses across all contracts and grants, including decisions on site expense allocations and spending of program funds within annual site budget.   
  • Help draft annual site budget, including salary allocations, in concert with the Finance Department and Chief Program Officer.

OPERATIONS

  • Oversee the administration of services and case management
  • Draft and disseminate annual program schedule.
  • Recruit, hire, and orient new staff at the Manchester site. 
  • Supervise and evaluate direct reports, indirectly supervise all site staff, and provide professional development opportunities that align with staff needs, contractual regulations, and programmatic needs. 
  • Oversee screening and management of program interns and volunteers.

FUNDRAISING

  • Identify client and program stories that can be highlighted in the IINE quarterly newsletter, blog posts on the IINE website, social media, the annual report, and foundation proposals.
  • Obtain and submit photo releases for any client featured in an IINE marketing piece or publication. 

COMMUNITY RELATIONS

  • Work closely with Manchester Community Relations Director to maintain relationships with community leaders, funders, employer partners, and stakeholders that may have direct impact on programming, clients, and services.
  • Perform all other duties assigned by supervisor.

To Apply:

 

To Apply:

Please send your cover letter, resume, and salary expectations to Human Resources (HR@iine.org) with your name and position in the subject line. Qualified applicants will be contacted; references will be required at the time of the interview.

No telephone calls please.

Position will remain open until filled.

The International Institute is an Equal Opportunity Employer. Immigrants, women, people with disabilities, people of color, and LGBTQ candidates are encouraged to apply.

Manager, Community Services (IINE-Manchester)

Job Archived

Thank you for your interest in joining the International Institute of New England. At this time this position has been filled and we are no longer reviewing applications. Please review our current opportunities for more recent postings.

We aspire to leave previous job postings on this site as a public archive. Please note however that these postings do not necessarily represent an existing position at the International Institute of New England. 

The International Institute of New England a nongovernmental, not-for-profit, New England-based organization dedicated to addressing the needs and rights of refugees and immigrants, is seeking a Community Services Manager for its Manchester office.

A dynamic, forward-looking, smart and rapidly growing non-profit organization, we seek well-qualified, solutions-focused candidates who are experts in their respective fields. Candidates need to approach issues creatively and thoughtfully. In addition, all candidates should possess the following set of qualifications:

  • Excellent verbal and oral communication skills
  • Excellent organizational and time management skills
  • Detail-oriented, able to multitask and meet deadlines
  • Self-motivated, able to work in a team and independently

Note: Certain position requires great flexibility and willingness to travel. A valid driver's license, insurance, a clean driving record, and personal transportation may be required.

Reports to: Program Director

Supervision: Health Coordinator, Preferred Communities Case Specialist, Youth Services Case Specialists, Resettlement Case Specialists

Status: Exempt

 

Overview:

The Community Services Program Coordinator manages refugee reception and placement, health, youth, and extended case management programs, including contract reporting and the supervision of direct services staff, at the Manchester site. Duties include the coordination of all refugee reception and placement services, including logistical coordination of pre-arrival activities; determination of initial and ongoing enrollment into cash assistance programming; management of best service practices and documentation; and management of all services to compliance with refugee resettlement, health, youth, and extended case management contracts.  The Community Services Manager ensures high standards of service delivery, program performance outcomes, and efficient use of resources. 

Qualifications:

  • Bachelor’s Degree in Human Services, Counseling, or Social Work. Master’s Degree preferred
  • Minimum of four years of professional management experience supervising case workers; preferably within refugee resettlement programming
  • Excellent supervisory skills
  • Solid knowledge of public benefits processes and systems
  • Excellent communication and advocacy skills
  • Extremely well organized, detail oriented, flexible, and able to manage multiple tasks simultaneously
  • A command of Microsoft Word, Excel, Outlook, and PowerPoint as well as proficiency in data management and quality assurance.
  • High-levels of discretion and maturity in dealing with confidential information
  • Bi-lingual and bi-cultural experience a plus
  • Must have driver’s license, personal vehicle, auto insurance, and clean driving record

Duties and Responsibilities:

  • Coordinate and manage resettlement and post resettlement services for all refugees including review and acceptance of case assurances, coordination of pre-arrival activities, coordination of case planning and oversight of each case to closure.
  • Provide data-driven management of health, youth, and extended case management programs and staff.
  • Create annual staff work plans, manage staff performance, and complete supervisee performance reviews annually.
  • Assign case management cases and provide weekly supervision to case managers. Coordinate client plans to accomplish goals of individual and family self-sufficiency.
  • Maintain landlord relationships and ensure housing for each Manchester arrival is secured; address tenant concerns as necessary
  • Ensure timely reporting (weekly, monthly or quarterly) of all contracts managed within program areas
  • Responsible for fiscal planning, management and reconciliation of case expense funds for active clients which includes working closely with the Resettlement Programmatic and Finance Director to manage all case expenditures and track all lists of goods.
  • Responsible for contract data and narrative reporting, including all program-related data entry
  • Maintain case files, including review weekly to ensure paperwork are completed within compliance period.
  • Organize and lead weekly disposition meeting.
  • Provide best-practices training, leadership, supervision, and support for case managers, and related interns as designated.
  • Build community relationships with health centers, public benefits offices and community and external supports.
  • Support community relationships with health centers, public benefits offices and community and external supports. Troubleshoot any issues as they arise.
  • Develop a comprehensive resource manual for services commonly used.
  • Perform all other duties assigned by supervisor.

 

To Apply:

Please send your cover letter, resume, and salary expectations to Human Resources (HR@iine.org) with your name and position in the subject line. Qualified applicants will be contacted; references will be required at the time of the interview.

No telephone calls please.

Position will remain open until filled.

The International Institute is an Equal Opportunity Employer. Immigrants, women, people with disabilities, people of color, and LGBTQ candidates are encouraged to apply.

Case Specialist, Refugee Resettlement Services (IINE-Boston)

Job Archived

Thank you for your interest in joining the International Institute of New England. At this time this position has been filled and we are no longer reviewing applications. Please review our current opportunities for more recent postings.

We aspire to leave previous job postings on this site as a public archive. Please note however that these postings do not necessarily represent an existing position at the International Institute of New England. 

The International Institute of New England a nongovernmental, not-for-profit, New England-based organization dedicated to addressing the needs and rights of refugees and immigrants, is seeking a Case Specialist, Refugee Resettlement Services for its Boston office.

A dynamic, forward-looking, smart and rapidly growing non-profit organization, we seek well-qualified, solutions-focused candidates who are experts in their respective fields. Candidates need to approach issues creatively and thoughtfully. In addition, all candidates should possess the following set of qualifications:

  • Excellent verbal and oral communication skills
  • Excellent organizational and time management skills
  • Detail-oriented, able to multitask and meet deadlines
  • Self-motivated, able to work in a team and independently

Note: Certain position requires great flexibility and willingness to travel. A valid driver's license, insurance, a clean driving record, and personal transportation may be required.

 

Reports to: Refugee Resettlement Program Coordinator

Supervision: N/A

Salary Grade: 3

Status: Non-Exempt

 

Overview:

The Refugee Resettlement Case Specialist provides placement and orientation of each refugee client and their families resettled through IINE-Boston.  The objective of the program is to assist refugee clients in accessing services, employment opportunities, and becoming economically self-sufficient.  Duties involve apartment set-up, cultural orientation, counseling, and appropriate of documentation of services provided. 

 

Qualifications:

       Bachelor’s Degree in Human Services, Counseling, or Social Work.

       Minimum of two years as a counselor or case worker

       Ability to work with clients needing a range of support services

       Solid knowledge of public benefits processes and systems

       Driver’s License and car mandatory

       Comfort in navigating the Boston area on public transit

       Interest in international, refugee, and asylee issues

       Excellent communication and advocacy skills

       Extremely well organized, detail oriented, flexible, and able to manage multiple tasks simultaneously

       A command of Microsoft Word, Excel, Outlook, and PowerPoint

       High-levels of discretion and maturity in dealing with confidential information

       Bi-lingual and bi-cultural experience a plus

 

Duties and Responsibilities:

       Conduct weekly intakes and provide referrals to relevant health, social, housing, educational, and employment-related services.

       Provide comprehensive case management services to Institute clients including case planning, home visiting, program enrollment, advocacy, and coordinate core services appointments.

       Provide initial reception and placement services, including airport pick up in an emergency basis.

       Conduct pre-arrival orientation with anchor or relatives.

       Procure and set up apartments for arrivals including the provision of furniture, household goods, and basic supplies.

       Counsel and assist families in adjusting to life in the United States and attaining appropriate services.

       Ensure all clients receive their R&P funds within the first 90 days.

       Work to identify at-risk clients, help develop and implement appropriate client service plans.

       Keep professional and accurate documentation using centralized database, including assessments, client service plans, and case notes.

       Develop and maintain relationships with community service providers.

       Triage difficult situations, in particular housing issues, medical and behavioral cases, and RHA, DTA, and SNAP complications.

       Support IINE-Boston food pantry operations, in particular pick-up and delivery of goods.

       Develop and maintain relationships with landlords to secure housing and address tenant concerns.

       Attend trainings and contractual meetings as needed.

       Attend staff meetings and weekly Client Disposition meeting.

       Provide ongoing supervision and support of interns and volunteers, including daily assignment of tasks and review of completed activities.

       Perform all other duties assigned by supervisor.

 

To Apply:
Please send your cover letter, resume, and salary expectations to Human Resources (HR@iine.org) with your name and position in the subject line. Qualified applicants will be contacted; references will be required at time of interview. Please note, this position is dependent upon funding obtained through year-to-year grants and contracts. Loss of funding may impact the continuation of the position in any given year.

No telephone calls please.

Position will remain open until filled.

The International Institute is an Equal Opportunity Employer. Immigrants, women, people with disabilities, people of color, and LGBTQ candidates are encouraged to apply.

Case Specialist, Refugee Resettlement Services (IINE-Manchester)

Job Archived

Thank you for your interest in joining the International Institute of New England. At this time this position has been filled and we are no longer reviewing applications. Please review our current opportunities for more recent postings.

We aspire to leave previous job postings on this site as a public archive. Please note however that these postings do not necessarily represent an existing position at the International Institute of New England. 

The International Institute of New England a nongovernmental, not-for-profit, New England-based organization dedicated to addressing the needs and rights of refugees and immigrants, is seeking a Case Specialist, Refugee Resettlement Services for its Manchester and Nashua offices.

A dynamic, forward-looking, smart and rapidly growing non-profit organization, we seek well-qualified, solutions-focused candidates who are experts in their respective fields. Candidates need to approach issues creatively and thoughtfully. In addition, all candidates should possess the following set of qualifications:

  • Excellent verbal and oral communication skills
  • Excellent organizational and time management skills
  • Detail-oriented, able to multitask and meet deadlines
  • Self-motivated, able to work in a team and independently

Note: Certain position requires great flexibility and willingness to travel. A valid driver's license, insurance, a clean driving record, and personal transportation may be required.

Available Position: Case Specialist, Resettlement
Reports to: Resettlement Coordinator
Status: Part-Time, Temporary, Non-Exempt

Overview:

The Refugee Resettlement Services Case Specialist provides initial reception and placement services for newly arriving refugee clients resettlement by IINE's Manchester and Nashua offices. The objective of the program is to assist refugee clients in accessing services, employment opportunities, and becoming economically self-sufficient. Duties involve apartment set-up, cultural orientation, counseling, and appropriate of documentation of services provided. Primary responsibilities include:

Duties and Responsibilities:

- Provide initial reception and placement services, including airport pick up in an emergency basis.

- Conduct pre-arrival orientation with anchor or relatives.

- Procure and set up apartments for arrivals including the provision of furniture, household goods, and basic supplies.

- Conduct home visits.

- Counsel and assist families in adjusting to life in the United States and attaining appropriate services.

- Work to identify at-risk clients, help develop and implement appropriate client service plans.

- Keep professional and accurate documentation using centralized database, including assessments, client service plans, and case notes.

- Develop and maintain relationships with community service providers.

- Attend trainings and contractual meetings as needed.

- Attend staff meetings and weekly Client Disposition meeting.

- Provide ongoing support of interns and volunteers, including daily assignment of tasks and review of completed activities.

Perform all other duties assigned by supervisor.

Qualifications:

- A minimum of two years' experience in case management, preferably working with, serving, and advocating on behalf of immigrants and refugees (BA, BSW or MSW degree preferred);

- Prior experience with social service provision;

- Must possess an extensive knowledge of immigrant community local resources;

- Excellent organizational, verbal, written, and interpersonal communication skills; and

- Ability to prioritize duties in a fast-paced environment

- Multi-lingual candidates encouraged to apply, especially individuals who speak Arabic or French.

Physical Demands:

- Use of manual dexterity, tactile, visual, and audio acuity;

- Use of repetitive motion, prolonged periods of sitting, and sustained visual and mental applications and demands;

- Occasional lifting (up to 25 pounds), bending, pulling, and carrying.

To Apply:
Please send your cover letter, resume, and salary expectations to Human Resources (HR@iine.org) with your name and position in the subject line. Qualified applicants will be contacted; references will be required at time of interview. Please note, this position is dependent upon funding obtained through year-to-year grants and contracts. Loss of funding may impact the continuation of the position in any given year.

No telephone calls please.

Position will remain open until filled.

The International Institute is an Equal Opportunity Employer. Immigrants, women, people with disabilities, people of color, and LGBTQ candidates are encouraged to apply.

Office and Volunteer Coordinator (IINE-Manchester)

Job Archived

Thank you for your interest in joining the International Institute of New England. At this time this position has been filled and we are no longer reviewing applications. Please review our current opportunities for more recent postings.

We aspire to leave previous job postings on this site as a public archive. Please note however that these postings do not necessarily represent an existing position at the International Institute of New England. 

The International Institute of New England, a nongovernmental, not-for-profit, New England-based organization dedicated to addressing the needs and rights of refugees and immigrants, is seeking an Office and Volunteer Coordinator for its Manchester, New Hampshire office.

A dynamic, forward-looking, smart and rapidly growing non-profit organization, we seek well-qualified, solutions-focused candidates who are experts in their respective fields. Candidates need to approach issues creatively and thoughtfully. In addition, all candidates should possess the following set of qualifications:

  • Excellent verbal and oral communication skills
  • Excellent organizational and time management skills
  • Detail-oriented, able to multitask and meet deadlines
  • Self-motivated, able to work in a team and independently

Reports to:New Hampshire Site Director
Supervision:N/A
Salary Grade:3
Status: Non-exempt

Overview:

The NH Office Manager has overall responsibility for the facility that houses the International Institute of New Hampshire and provides administrative support to the operation of IINH, and manages the front desk.

Qualifications:

  • Bachelor's degree or equivalent.
  • At least two years of previous experience in office management.
  • At least two years of switchboard experience.
  • Initiative.
  • Leadership.
  • Time Management.
  • Decision Making.
  • Communication Proficiency.
  • Organization Skills
  • Working knowledge of mail processes such as postage machine, FedEx and UPS.
  • Ability to stand; walk; use hands to finger, handle or feel; and reach with hands and arms
  • The ability to occasionally lift office products and supplies, up to 20 pounds

Duties and Responsibilities:

FRONT DESK

  • Create a professional and friendly atmosphere for all staff, clients, and visitors.
  • Manage the opening and closing of the site daily, coordinating with the Evening ESOL staff to ensure appropriate closure of the office.
  • Manage and triage daily voicemails and emails in the general account.(Hired FD person)
  • Actively greet people visiting the office. Determine the purpose of their visit and direct them to the proper place. (FD person)
  • Answer and route a high volume of phone calls; take accurate messages, and screen calls for Site and Administrative Directors. (FD person)
  • Refer to staff calendars on outlook to ensure prompt responses to phone calls from clients and providers who help serve our clients.
  • Provide accurate, service-oriented responses to a wide variety of inquiries, both in person and via phone, while maintaining Institute standards and confidentiality policies. Refer to manuals, calendars, and the database to answer client and visitor questions.
  • Provide information to the public about the organization, its mission, and its services.
  • Track all non-clients service requests in designated database.
  • Maintain the Reception Binder and have appropriate materials on hand for all clients and visitors.
  • Ensure that the reception area, conference rooms, and common areas are clean, organized, and uncluttered.
  • Orient and train new staff and interns in office procedures and use of office equipment, including front desk coverage.
  • Schedule coverage for own lunch breaks and absences.

ADMINISTRATIVE MANAGEMENT

  • Maintain the NH site program schedule.
  • Coordinate administrative purchases for IINH in consultation with the IINE Operations and Human Resources Coordinator.
  • Review and distribute incoming mail, packages, and faxes; handle all outgoing mail and packages.
  • Check the fax machine at day's end and distribute or discard any remaining faxes, and review and distribute any other printed materials that have not been collected by the end of the day.
  • Inventory beverage, office, and computer supplies; order when stock is low, assigning purchases to the appropriate contract or program.
  • Ensure interns/volunteers sign in/out daily; email tracked hours monthly to the Development office.
  • Receive, maintain, and distribute in-kind goods and services, email reports on each to the Development office as they are received, and coordinate with the Development Office on the execution of thank you notes to each donor.
  • Update and distribute the Employee Directory and Staff Language List monthly to all staff members.
  • Assist with meetings and events; process party and lunch catering orders as requested. Help set-up and break down rooms for events.
  • Provide other clerical/administrative tasks and special projects as needed.
  • Work with the Site Director and IINE leadership to ensure that all employees are alerted about winter and other weather-related closings.
  • At the direction of the Site Director, post open position openings on job sites and the IINE website, continuously looking for new places to search for qualified candidates.
  • Support project-based data entry as requested.

FACILITIES MANAGEMENT

  • Serve as the primary point of contact on all facilities issues related to the International Institute of New England and its Boston site.
  • Ensure that any documents or certifications related to the Institute's occupancy of 1850 Elm are current.
  • Work directly with vendors and contractors, either by telephone, email or fax, with immediate response time on all inquiries and requests; handle and resolve inquires by obtaining and evaluating all relevant information to direct the issue to the proper resource.
  • Ensure that all New Hampshire vendor contracts are updated in the IINE central database (G Drive) with the most updated version of the contract, expiration date, terms, contact information, and other relevant information.
  • Perform all other duties assigned by supervisor.

 

To Apply:

Please send your cover letter, resume, and salary expectations to Human Resources (HR@iine.org) with your name and position in the subject line. Qualified applicants will be contacted; references will be required at the time of the interview.

No telephone calls please.

Position will remain open until filled.

The International Institute is an Equal Opportunity Employer. Immigrants, women, people with disabilities, people of color, and LGBTQ candidates are encouraged to apply.