Lowell Program Director

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The International Institute of New England a nongovernmental, not-for-profit, New England-based organization dedicated to addressing the needs and rights of refugees and immigrants, is seeking a Program Director for its Lowell office.

A dynamic, forward-looking, smart and rapidly growing non-profit organization, we seek well-qualified, solutions-focused candidates who are experts in their respective fields. Candidates need to approach issues creatively and thoughtfully. In addition, all candidates should possess the following set of qualifications:

  • Excellent verbal and oral communication skills
  • Excellent organizational and time management skills
  • Detail-oriented, able to multitask and meet deadlines
  • Self-motivated, able to work in a team and independently

Note: Certain position requires great flexibility and willingness to travel. A valid driver's license, insurance, a clean driving record, and personal transportation may be required.

Reports to: Chief Program Officer
Supervision: Program Managers and Specialists
Status: Exempt

The Program Director is a member of the IINE Site Leadership team and is responsible for ensuring the delivery of quality programming to IINE clients in Lowell. The Program Director utilizes data-driven and outcome-focused management to guide resettlement, employment, education, and community services programs at the site level. Working closely with the Chief Program Officer and the Director of Partner Engagement, the Program Director oversees the operations of the site’s programs, including program planning and development, staff recruitment and supervision, the management of program expenses, program monitoring and evaluations, and ensuring compliance with contractual obligations. The Lowell Program Director will initially directly oversee the site employment team and will play a significant role in the site’s expansion of quality employment services to refugees and immigrants.


  • Bachelor’s degree required in Non-Profit Management, Business, Social Services or closely related field; Master’s degree preferred
  • 3-5 years program management, preferably managing social and community based programs, departments or organizations; specific experience in developing and managing successful employment programming preferred
  • Excellent leadership, management and supervision skills
  • Outstanding communication, team-building, and conflict resolution skills 
  • Strong writing and presentation skills 
  • Commitment to advancing human rights and humanitarian work
  • Attuned to working across languages and cultures, able to demonstrate cultural competency
  • Experience with cost/benefit analysis 
  • Computer skills including proficiency in Microsoft Word, Excel, and Outlook
  • Experience with data-entry and related systems; familiarity with Apricot and Salesforce preferred
  • Flexible availability— willingness to work evening and weekends as required
  • Duties and Responsibilities:


  • Responsible for the planning, development, and implementation of all programs, including grant and contract development, reporting, and policy setting for program activities.
  • Provide direct oversight and management of all site grants and contracts.
  • Supervise the day-to-day operations of programs across departments by developing systems and procedures that respond to diverse client needs and the expectations of funding agencies.
  • Monitor required documentation, data collection, and reporting for all contracts/programs and ensure that programs are in compliance with IINE goals and contractual guidelines.
  • Assess and evaluate program effectiveness and outcomes to ensure responsiveness to client needs.  Work with program staff to implement program modifications to reflect contractual regulations, client needs, and the IINE mission and goals.
  • Develop margin positive programming in the areas of education, employment, skills training, community services, and citizenship.
  • Plan and lead site staff meetings. 
  • Serve on IINE Program Strategic Planning team and help develop, implement and maintain short- and long-term site plans and objectives within scope of Institute-wide policies and goals.


  • Manage program expenses across all contracts and grants, including decisions on site expense allocations and spending of program funds within annual site budget.   
  • Help draft annual site budget, including salary allocations, in concert with the Finance Department and Chief Program Officer.


  • Oversee the administration of services and case management
  • Draft and disseminate annual program schedule.
  • Recruit, hire, and orient new staff at the Lowell site. 
  • Supervise and evaluate direct reports, indirectly supervise all site staff, and provide professional development opportunities that align with staff needs, contractual regulations, and programmatic needs. 
  • Oversee screening and management of program interns and volunteers.


  • Identify client and program stories that can be highlighted in the IINE quarterly newsletter, blog posts on the IINE website, social media, the annual report, and foundation proposals.
  • Obtain and submit photo releases for any client featured in an IINE marketing piece or publication. 


  • Work closely with Lowell Community Relations Director to maintain relationships with community leaders, funders, employer partners, and stakeholders that may have direct impact on programming, clients, and services.
  • Perform all other duties assigned by supervisor.

To Apply:

Please send your cover letter, resume, and salary expectations to Human Resources (HR@iine.org) with your name and position in the subject line. Qualified applicants will be contacted; references will be required at the time of the interview.

No telephone calls please.

Position will remain open until filled.

The International Institute is an Equal Opportunity Employer. Immigrants, women, people with disabilities, people of color, and LGBTQ candidates are encouraged to apply.