Manager, Community Services (IINE-Manchester)

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The International Institute of New England a nongovernmental, not-for-profit, New England-based organization dedicated to addressing the needs and rights of refugees and immigrants, is seeking a Community Services Manager for its Manchester office.

A dynamic, forward-looking, smart and rapidly growing non-profit organization, we seek well-qualified, solutions-focused candidates who are experts in their respective fields. Candidates need to approach issues creatively and thoughtfully. In addition, all candidates should possess the following set of qualifications:

  • Excellent verbal and oral communication skills
  • Excellent organizational and time management skills
  • Detail-oriented, able to multitask and meet deadlines
  • Self-motivated, able to work in a team and independently

Note: Certain position requires great flexibility and willingness to travel. A valid driver's license, insurance, a clean driving record, and personal transportation may be required.

Reports to: Program Director

Supervision: Health Coordinator, Preferred Communities Case Specialist, Youth Services Case Specialists, Resettlement Case Specialists

Status: Exempt



The Community Services Program Coordinator manages refugee reception and placement, health, youth, and extended case management programs, including contract reporting and the supervision of direct services staff, at the Manchester site. Duties include the coordination of all refugee reception and placement services, including logistical coordination of pre-arrival activities; determination of initial and ongoing enrollment into cash assistance programming; management of best service practices and documentation; and management of all services to compliance with refugee resettlement, health, youth, and extended case management contracts.  The Community Services Manager ensures high standards of service delivery, program performance outcomes, and efficient use of resources. 


  • Bachelor’s Degree in Human Services, Counseling, or Social Work. Master’s Degree preferred
  • Minimum of four years of professional management experience supervising case workers; preferably within refugee resettlement programming
  • Excellent supervisory skills
  • Solid knowledge of public benefits processes and systems
  • Excellent communication and advocacy skills
  • Extremely well organized, detail oriented, flexible, and able to manage multiple tasks simultaneously
  • A command of Microsoft Word, Excel, Outlook, and PowerPoint as well as proficiency in data management and quality assurance.
  • High-levels of discretion and maturity in dealing with confidential information
  • Bi-lingual and bi-cultural experience a plus
  • Must have driver’s license, personal vehicle, auto insurance, and clean driving record

Duties and Responsibilities:

  • Coordinate and manage resettlement and post resettlement services for all refugees including review and acceptance of case assurances, coordination of pre-arrival activities, coordination of case planning and oversight of each case to closure.
  • Provide data-driven management of health, youth, and extended case management programs and staff.
  • Create annual staff work plans, manage staff performance, and complete supervisee performance reviews annually.
  • Assign case management cases and provide weekly supervision to case managers. Coordinate client plans to accomplish goals of individual and family self-sufficiency.
  • Maintain landlord relationships and ensure housing for each Manchester arrival is secured; address tenant concerns as necessary
  • Ensure timely reporting (weekly, monthly or quarterly) of all contracts managed within program areas
  • Responsible for fiscal planning, management and reconciliation of case expense funds for active clients which includes working closely with the Resettlement Programmatic and Finance Director to manage all case expenditures and track all lists of goods.
  • Responsible for contract data and narrative reporting, including all program-related data entry
  • Maintain case files, including review weekly to ensure paperwork are completed within compliance period.
  • Organize and lead weekly disposition meeting.
  • Provide best-practices training, leadership, supervision, and support for case managers, and related interns as designated.
  • Build community relationships with health centers, public benefits offices and community and external supports.
  • Support community relationships with health centers, public benefits offices and community and external supports. Troubleshoot any issues as they arise.
  • Develop a comprehensive resource manual for services commonly used.
  • Perform all other duties assigned by supervisor.


To Apply:

Please send your cover letter, resume, and salary expectations to Human Resources ( with your name and position in the subject line. Qualified applicants will be contacted; references will be required at the time of the interview.

No telephone calls please.

Position will remain open until filled.

The International Institute is an Equal Opportunity Employer. Immigrants, women, people with disabilities, people of color, and LGBTQ candidates are encouraged to apply.