Community Services Case Specialist (IINE-Boston)

Job Archived

Thank you for your interest in joining the International Institute of New England. At this time this position has been filled and we are no longer reviewing applications. Please review our current opportunities for more recent postings.

We aspire to leave previous job postings on this site as a public archive. Please note however that these postings do not necessarily represent an existing position at the International Institute of New England. 

The International Institute of New England, a nongovernmental, not-for-profit, New England-based organization dedicated to addressing the needs and rights of refugees and immigrants, is seeking a Community Services Case Specialist for its Boston office.

A dynamic, forward-looking, smart and rapidly growing non-profit organization, we seek well-qualified, solutions-focused candidates who are experts in their respective fields.  Candidates need to approach issues creatively and thoughtfully. In addition, all candidates should possess the following set of qualifications:

  • Excellent verbal and oral communication skills
  • Excellent organizational and time management skills
  • Detail-oriented, able to multitask and meet deadlines
  • Self-motivated, able to work in a team and independently

Note: Certain position requires great flexibility and willingness to travel. A valid driver’s license, insurance, a clean driving record, and personal transportation may be required.


Primary Office:        Boston, MA
Reports to:               Community Services Coordinator
Supervision:             N/A
Status:                       Full Time
Salary Grade:           3


The Community Services Case Specialist provides social services and assistance to refugee and asylee clients and their families.  The objective of the program is to assist refugee and asylee clients in accessing services, employment opportunities, and becoming economically self-sufficient.  Primary responsibilities include:

Duties and Responsibilities:

  • Conduct weekly intakes and provide referrals to relevant health, social, housing, educational, and employment-related services
  • Provide comprehensive case management services to Institute clients including case planning, home visiting, program enrollment, advocacy, and coordinate core services appointments
  • Coordinate client services to accomplish goals of individual and family self-sufficiency
  • Work to identify at-risk clients, help develop and implement appropriate client service plans
  • Keep professional and accurate documentation using centralized database, including assessments, client service plans, and case notes
  • Coordinate closely with other Institute programs and services
  • Develop and maintain relationships with community service providers
  • Triage difficult situations, in particular housing issues, medical and behavioral cases, and RHA, DTA, and SNAP complications
  • Support IIB food pantry operations, in particular pick-up and delivery of goods
  • Communicate with landlords to secure housing and address tenant concerns
  • Triage legal issues for asylee clients as they arise
  • Attend trainings and contractual meetings as needed
  • Attend staff meetings and weekly Client Disposition meeting
  • Provide backup support to Resettlement team
  • Provide ongoing supervision and support of interns and volunteers, including daily assignment of tasks and review of completed activities
  • Perform all other duties assigned by supervisor



  • Bachelor’s Degree in Human Services, Counseling, or Social Work. 
  • Minimum of two years as a counselor or case worker
  • Ability to work with clients needing a range of support services
  • Solid knowledge of public benefits processes and systems
  • Driver’s License and car a PLUS
  • Comfort in navigating the Boston area on public transit
  • Interest in international, refugee, and asylee issues
  • Excellent communication and advocacy skills
  • Extremely well organized, detail oriented, flexible, and able to manage multiple tasks simultaneously
  • A command of Microsoft Word, Excel, Outlook, and PowerPoint
  • High-levels of discretion and maturity in dealing with confidential information
  • Bi-lingual and bi-cultural experience a plus

Physical Demands:

  • Use of manual dexterity, tactile, visual, and audio acuity
  • Use of repetitive motion, prolonged periods of sitting, and sustained visual and mental applications and demands
  • Occasional lifting (up to 25 pounds), bending, pulling, and carrying 



To Apply:
Please send your cover letter, resume, and salary expectations to Human Resources ( with your name and position in the subject line. Qualified applicants will be contacted; references will be required at time of interview. Please note, this position is dependent upon funding obtained through year-to-year grants and contracts. Loss of funding may impact the continuation of the position in any given year.

No telephone calls please. 

Position will remain open until filled.


The International Institute is an Equal Opportunity Employer. Immigrants, women, people with disabilities, people of color, and LGBTQ candidates are encouraged to apply.