Case Specialist, Employment Services (IINE-Lowell)

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The International Institute of New England, a nongovernmental, not-for-profit, New England-based organization dedicated to addressing the needs and rights of refugees and immigrants, is seeking an Employment Specialist for its Lowell office.

A dynamic, forward-looking, smart and rapidly growing non-profit organization, we seek well-qualified, solutions-focused candidates who are experts in their respective fields.  Candidates need to approach issues creatively and thoughtfully. In addition, all candidates should possess the following set of qualifications:

  • Excellent verbal and oral communication skills
  • Excellent organizational and time management skills
  • Detail-oriented, able to multitask and meet deadlines
  • Self-motivated, able to work in a team and independently

Note: Certain position requires great flexibility and willingness to travel. A valid driver’s license, insurance, a clean driving record, and personal transportation may be required


Reports to: Employment Services Program Coordinator
Supervision: N/A
Salary Grade: 3


The Employment Case Specialist assists refugees, immigrants, and non-native English speaking clients in achieving employment outcomes. The role requires the development and maintenance of agency relationships with local-area businesses.  Primary responsibilities include:



-        Bachelor's Degree in social services, business, education, or related field.

-        Minimum of two years of direct work experience with refugees or immigrants or other populations with unique barriers to employment. Preference given to candidates with background in workforce development, career counseling, and/or case management.

-        Compassionate, persuasive, and patient personality able to comfortably navigate both the private and nonprofit sector.

-        Prior experience with client documentation within print and electronic files.

-        Ability to successfully prioritize and execute work responsibilities. Ability to work independently as well as with the colleagues.

-        Proficient in Microsoft Office. Database software experience a plus.

-        Excellent organizational, verbal, written, and interpersonal skills.

-        Multilingual candidates are encouraged to apply.

-        Must own a personal vehicle and have a current driver’s license.



Duties and Responsibilities:



-        Identify appropriate employment opportunities for newly arrived refugee and asylee clients and build strong working relationships with employer partners and staffing agencies.

-        Maintain relationships with existing employer partners and support future program development based on employer feedback.

-        Collaborate with Employment Services Coordinator and Site Director to provide employer recognition and appreciation opportunities.

-        Attend events, workshops and networking events to promote IINE’s employment programming and advocate for IINE clients.



-        Work in partnership with Employment Services Program Coordinator to conduct initial employment intakes for newly arrived clients.

-        Develop Individual Employment Plans in partnership with all employment program clients.

-        Assist Employment Services clients in achieving employment outcomes through a variety of activities including resume creation, application assistance, interview preparation, providing transportation and support during interviews, providing post-employment support and more.

-        When needed, teach Employment Services training programs.



-        Attend bi-weekly staff meetings and weekly Client Disposition meeting.

-        Maintain all client notes in Database.

-        Complete forms associated with job placement and tracking.

-        Familiar with all program and contract reporting outcomes and performance measures.

-        Perform all other duties assigned by supervisor.



Physical Demands:

  • Use of manual dexterity, tactile, visual, and audio acuity
  • Use of repetitive motion, prolonged periods of sitting, and sustained visual and mental applications and demands
  • Occasional lifting (up to 25 pounds), bending, pulling, and carrying

To Apply:
Please send your cover letter, resume, and salary expectations to Human Resources ( with your name and position in the subject line. Qualified applicants will be contacted; references will be required at time of interview. Please note, this position is dependent upon funding obtained through year-to-year grants and contracts. Loss of funding may impact the continuation of the position in any given year.

No telephone calls please. 

Position will remain open until filled.

The International Institute is an Equal Opportunity Employer. Immigrants, women, people with disabilities, people of color, and LGBTQ candidates are encouraged to apply.