Human Resources Director (IINE-Boston)

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The International Institute of New England, a nongovernmental, not-for-profit, New England-based organization dedicated to addressing the needs and rights of refugees and immigrants, is seeking a Human Resources Director for its Boston office.

A dynamic, forward-looking, smart and rapidly growing non-profit organization, we seek well-qualified, solutions-focused candidates who are experts in their respective fields.  Candidates need to approach issues creatively and thoughtfully. In addition, all candidates should possess the following set of qualifications:

  • Excellent verbal and oral communication skills
  • Excellent organizational and time management skills
  • Detail-oriented, able to multitask and meet deadlines
  • Self-motivated, able to work in a team and independently

Note: Certain position requires great flexibility and willingness to travel. A valid driver’s license, insurance, a clean driving record, and personal transportation may be required.


Reports to: President and Chief Executive Officer
Supervision: N/A
Salary Grade:  8

The Human Resources Director maintains and enhances the International Institute’s human resources by planning, implementing, and evaluating employee relations and human resources policies, programs and practices.  S/he will work closely with the Institute’s Accounting/Personnel Administrator on employee benefits and other matters related to human resources.

Duties and Responsibilities

  • Maintains the Institute’s work structure by updating job requirements and job descriptions for all positions. 
  • Maintains and supports staffing throughout the Institute by establishing a recruiting, testing, and interviewing programing, counseling Site Directors, Coordinators, Senior Leadership and other supervisors on candidate selection, conducting and analyzing exit interviews, and recommending changes in hiring, supervision and organizational structure.
  • Responsible for posting all positions at the Institute, coordinating the hiring process in coordination with the supervisor for the posted position, and managing the onboarding of the new hire.
  • Establishes and conducts onboarding and professional development planning for all employees.
  • Maintains the Institute’s pay plan by conducting periodic pay surveys and recommending, planning and implementing pay structure revisions.
  • Oversees the Institute’s employee evaluation program by training managers to conduct annual and 90-day evaluations, monitoring the evaluations, and reviewing evaluations with managers and senior management.
  • Coaches managers on employee discipline issues, accompanies managers when necessary in meetings with employees, and hears, mediates and resolves employee grievances.
  • Has primary responsibility for updating the Employee Personnel Manual, ensuring that the manual is current with state and federal laws.
  • Responsible for reviewing and explaining Institute policies and procedures with all employees annually and with new employees upon their hire.
  • Working closely with the Personnel Clerk, maintains employee benefits programs and designs and conducts educational programs for employees on the Institute’s benefits program.
  • In coordination with the Chief Financial Officer, studies and assesses benefit needs and trends, recommends benefit program changes to management, obtains and evaluates benefit contract bids.
  • Ensures legal compliance, including ADA compliance by monitoring and implementing applicable federal and state requirements, conducting investigations, maintaining records, and representing the Institute in hearings and other legal proceedings.
  • Working with the Personnel Clerk, ensures that the Institute maintains historical human resources records by designing a filing and retrieval system and keeping past and current records as required by law.
  • Collaborates with the Program staff to develop a Policies and Procedures Manual for programs and contract delivery.
  • Maintains professional and technical knowledge by attending educational workshops, reviewing professional publications, and participating in professional associations in the Human Resources field.
  • Performs other duties as assigned.


  • Bachelor’s Degree and a Professional Human Resources (PHR) certificate required.
  • Minimum of three years of experience in Human Resources management.
  • Demonstrated experience working with diverse populations.
  • Demonstrated interest in refugee and immigrant integration and advancement.
  • Strong relationship building skills with all levels of management.
  • Demonstrated success in coaching, counseling, facilitating, and training multiple levels of exempt and non-exempt staff.
  • Excellent written and verbal communications skills.
  • Computer proficiency in Microsoft Word, Excel, Power Point, and other Microsoft Office skills.
  • Experience with Human Resources software.
  • Broad knowledge of general employment laws, recruitment, safety training and policy development.
  • Experience in employee benefits management and analysis.
  • Must have access to a personal vehicle and have a current driver’s license; the position involves travel to our locations in Lowell, Boston, and Manchester, New Hampshire.


To Apply

Please send your cover letter, resume, and salary expectations to Human Resources ( with your name and position in the subject line.  Qualified applicants will be contacted, and references will be required at the time of the interview.  

No telephone calls please.

Position will remain open until filled.

 The International Institute is an Equal Opportunity Employer. Immigrants, women, people with disabilities, people of color, and LGBTQ candidates are encouraged to apply.