Case Specialist, Employment Services (IINE-BOSTON)


The International Institute of New England a nongovernmental, not-for-profit, New England-based organization dedicated to addressing the needs and rights of refugees and immigrants, is seeking an Employment Specialist for its Boston office.

A dynamic, forward-looking, smart and rapidly growing non-profit organization, we seek well-qualified, solutions-focused candidates who are experts in their respective fields.  Candidates need to approach issues creatively and thoughtfully. In addition, all candidates should possess the following set of qualifications:

  • Excellent verbal and oral communication skills
  • Excellent organizational and time management skills
  • Detail-oriented, able to multitask and meet deadlines
  •  Self-motivated, able to work in a team and independently

Note: Certain position requires great flexibility and willingness to travel. A valid driver’s license, insurance, a clean driving record, and personal transportation may be required.

Available Position:          Case Specialist, Employment Services
Reports to:                        Boston Site Director and Employment Services Coordinator
Status:                                Full Time

The Employment Specialist assists refugees, immigrants, and non-native English speaking clients in achieving employment outcomes. The role requires the development and maintenance of agency relationships with local-area businesses. 

Duties and Responsibilities:

  • Monitor metropolitan labor market, solicit employers through telephone, mail and personal contact, maintain knowledge of the needs and requirements of employers, educate employers to the needs and abilities of client population, and screen worksites for safe, non-exploitative work conditions.
  • Work with employers to identify, create and develop a wide range of suitable employment opportunities for clients.
  • Foster employer relationships to increase the visibility and impact of the Employer Advisory Board.
  • Understand the needs of clients relating to credentialing, re-credentialing, training, and further education; maintain resources and resource materials.
  •  Assist with intake and assessment.
  • Work with clients to develop early employment plans.  Must determine the desires, abilities, and case management needs of clients coordinating closely with all employment staff.
  • Work with clients to develop career plans.  Facilitate access to education, training, test preparation courses, and credential reviews as needed. 
  • Coordinate with case managers to access financial resources to support individuals seeking employment.
  • Be responsible for job counseling, job coaching, and group job search workshops.
  • Assist in the management and implementation of workforce training programs such as DRIVE and Work Orientation Workshops.
  • Maintain weekly case records in accordance to Institute guidelines and funding requirements on all services provided.
  • Contribute to reports on a monthly basis. Assistance with administrative work, such as report writing, data tracking, etc. is required.
  • Attend regularly scheduled meetings and periodic training sessions.
  • Provide post placement support as needed.
  • Attend staff meetings and client disposition meetings.
  • Support of workforce development interns and volunteers.
  • Perform all other duties assigned by supervisor.


  • Bachelors Degree in Human Services, Counseling, Marketing or related field.
  • Minimum of 2 years of related experience in job development and employer engagement.
  • Strong counseling skills required.
  • Minimum of 1 year of adult teaching experience, preferably with immigrant populations.
  • Strong computer skills required.
  • Excellent organizational, verbal, written, and interpersonal skills.
  • Ability to prioritize duties in a fast-paced environment.
  • Proficiency in additional languages a plus.
  • Candidate must have dedication to the human rights of refugees, immigrants, and asylees.

To Apply:
Please send your cover letter, resume, and salary expectations to Human Resources ( with your name and position in the subject line. Qualified applicants will be contacted; references will be required at time of interview. Please note, this position is dependent upon funding obtained through year-to-year grants and contracts. Loss of funding may impact the continuation of the position in any given year.

No telephone calls please.

Position will remain open until filled.

The International Institute is an Equal Opportunity Employer. Immigrants, women, people with disabilities, people of color, and LGBTQ candidates are encouraged to apply.