Case Specialist, Resettlement (IINE-Lowell)

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The International Institute of New England a nongovernmental, not-for-profit, New England-based organization dedicated to addressing the needs and rights of refugees and immigrants, is seeking a Case Specialist—Resettlement for its Lowell, Massachusetts office.

A dynamic, forward-looking, smart and rapidly growing non-profit organization, we seek well-qualified, solutions-focused candidates who are experts in their respective fields.  Candidates need to approach issues creatively and thoughtfully. In addition, all candidates should possess the following set of qualifications:

  • Excellent verbal and oral communication skills
  • Excellent organizational and time management skills
  • Detail-oriented, able to multitask and meet deadlines
  • Self-motivated, able to work in a team and independently

Note: Certain position requires great flexibility and willingness to travel. A valid driver’s license, insurance, a clean driving record, and personal transportation may be required.

Available Position: Case Specialist, Resettlement
Reports to: Resettlement Coordinator
Status: Part-Time, Temporary, Non-Exempt

The Refugee Resettlement Case Specialist aides in initial reception and placement services for newly arriving refugee clients resettled by IINE’s Lowell office.  The objective of the program is to prepare for, welcome and orient new refugees, and to assist refugee clients in accessing services, employment opportunities, and resources as they work towardeconomically self-sufficient and community integration.  Working under the supervision of the Resettlement Coordinator, duties involve pre-arrival activities including airport pick-up, apartment set-up, assistance in connecting clients to public benefits, and client accompaniment. Primary responsibilities include:


Duties and Responsibilities:

−        Help set up apartments for arrivals including helping to secure furniture, household goods, and basic supplies.

−        Provide initial reception and placement services, including airport pick up and client transportation as needed.

−        Conduct post-arrival home orientation

−        Assist clients in applying for public benefits

−        Transport and accompany clients to area appointments

−        Provide neighborhood and community orientation, including public transportation.

−        Update and maintain professional and accurate documentation using centralized database, including assessments, client service plans, and case notes

−        Attend staff meetings assigned by supervisor.

−        Provide ongoing support to interns and volunteers

−        Perform all other duties assigned by supervisor.



              Experiencein case management preferred, preferably working with, serving, and advocating on behalf of immigrants and refugees (BA, BSW or MSW degree preferred);

              Prior experience with social service provision;

              Must possess an extensive knowledge of immigrant community local resources;

              Excellent organizational, verbal, written, and interpersonal communication skills; and

              Ability to prioritize duties in a fast-paced environment

              Multi-lingual candidates encouraged to apply, especially individuals who speak Arabic or French.

              Must own a personal vehicle and have a current driver’s license.


Physical Demands:

              Use of manual dexterity, tactile, visual, and audio acuity;

              Use of repetitive motion, prolonged periods of sitting, and sustained visual and mental applications and demands;

              Occasional lifting (up to 25 pounds), bending, pulling, and carrying.


To Apply:

Please send your cover letter, resume, and salary expectations to Human Resources ( with your name and position in the subject line. Qualified applicants will be contacted; references will be required at time of interview. Please note, this position is dependent upon funding obtained through year-to-year grants and contracts. Loss of funding may impact the continuation of the position in any given year.


No telephone calls please.

Position will remain open until filled.


The International Institute is an Equal Opportunity Employer. Immigrants, women, people with disabilities, people of color, and LGBTQ candidates are encouraged to apply.