Housing Specialist, Resettlement (IINE-Lowell)

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The International Institute of New England a nongovernmental, not-for-profit, New England-based organization dedicated to addressing the needs and rights of refugees and immigrants, is seeking a Housing Specialist—Resettlement for its Lowell office.

A dynamic, forward-looking, smart and rapidly growing non-profit organization, we seek well-qualified, solutions-focused candidates who are experts in their respective fields.  Candidates need to approach issues creatively and thoughtfully. In addition, all candidates should possess the following set of qualifications:

        Excellent verbal and oral communication skills
        Excellent organizational and time management skills
        Detail-oriented, able to multitask and meet deadlines
        Self-motivated, able to work in a team and independently

Note: Certain position requires great flexibility and willingness to travel. A valid driver’s license, insurance, a clean driving record, and personal transportation may be required.

Available Position:    Housing Specialist, Resettlement
Reports to:                  Resettlement Coordinator
Status:                          Part-time, Non-Exempt, nights and weekends during times of peak arrivals

The Refugee Resettlement Housing Specialist identifies and secures safe, affordable housing and appropriate furnishings for newly arrived refugees in Lowell, MA . The Specialist builds and maintains partnerships with local landlords.  Duties involve apartment set-up, cultural orientation, counseling, and appropriate of documentation of services provided.  Primary responsibilities include

Duties and Responsibilities:

Housing and Furnishings for Newly Arriving Refugees

        Works with Resettlement staff to assess the housing needs of refugee families and individuals prior to their U.S. arrival
        Secures appropriate apartment that takes into consideration the size of the family, affordability, client’s accessibility and community support needs
        Completes all required forms and transactions including initial rent and security deposit, lease and utility services
        Ensures that housing is clean and any necessary repairs are completed prior to clients moving in.
        Ensures that housing meets all of the mandates for decent, safe and sanitary housing according to Reception and Placement Cooperative Agreements as well as local housing standards/codes
        Set ups each apartment with furniture, household goods, and basic supplies

Landlord/Tenant Issue Management

      Maintains positive relationships with local landlords and affordable housing providers, and keeps a current inventory of available rentals
      Consistently expands the list of reliable landlords and discontinues relationships with landlords that do not serve the best interests of the clients
      Mediates conflicts between landlord and client/tenants
      Follows up on landlord maintenance issues until problem is resolved.
      Provides ongoing tenant cultural housing orientation
      Identifies and refers longer term problems to Resettlement Coordinator and staff

Donations Management

        Oversees process for acquiring and maintaining furniture and household goods by purchase or donation to assure that every client’s home is prepared according to the Cooperative Agreement.
        Assesses needs for household goods based on anticipated arrivals so that agency can solicit donations as needed
−        Accurately manages the inventory of purchased goods and in-kind donations to schedule donation pick up appointments.
        Ensures goods storage is clean, accessible, organized, and complies with local fire and OSHA codes
        Ensures that apartments are fully furnished a sufficient number of days prior to arrival with support from volunteers/interns. Keeps Resettlement staff and community volunteers fully apprised of housing arrangements

Reporting, Documentation, Meetings

        Keeps professional and accurate documentation using centralized database, including assessments, client service plans, and case notes.
        Develops and maintain relationships with community partners and attends appropriate housing-related public meetings.
        Attends trainings and contractual meetings as needed
        Attends staff meetings and weekly Client Disposition meeting
        Provides ongoing support of interns and volunteers, including daily assignment of tasks and review of completed activities
Perform all other duties assigned by supervisor.


        Bachelor’s degree in Business, Human Services or related field
        Experience with housing for low-income people and/or
        Demonstrates strong experience in culturally competent service provision, ability to work with an interpreter for client meetings
        Able to work with clients in home and community settings
        Ability to work independently as well as with the case management team.
        Excellent verbal and written communication and computer skills, and appreciation of community and volunteer partners are essential.
        Able to identity critical issues, and brings issues of concern to supervisor
        Must possess an extensive knowledge of immigrant community local resources
        Ability to prioritize duties in a fast-paced environment
        Multi-lingual candidates encouraged to apply, especially individuals who speak Arabic, French or Swahili
        Must own a personal vehicle and have a current driver’s license.

Physical Demands:

-        Use of manual dexterity, tactile, visual, and audio acuity;
-        Use of repetitive motion, prolonged periods of sitting, and sustained visual and mental applications and demands;
-        Occasional lifting (up to 25 pounds), bending, pulling, and carrying.

To Apply:
Please send your cover letter, resume, and salary expectations to Human Resources (HR@iine.us) with your name and position in the subject line. Qualified applicants will be contacted; references will be required at time of interview. Please note, this position is dependent upon funding obtained through year-to-year grants and contracts. Loss of funding may impact the continuation of the position in any given year.

No telephone calls please.

Position will remain open until filled.

The International Institute is an Equal Opportunity Employer. Immigrants, women, people with disabilities, people of color, and LGBTQ candidates are encouraged to apply.