Case Specialist, Refugee Resettlement Services (IINE-Manchester)

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The International Institute of New England a nongovernmental, not-for-profit, New England-based organization dedicated to addressing the needs and rights of refugees and immigrants, is seeking a Case Specialist, Refugee Resettlement Services for its Manchester and Nashua offices.

A dynamic, forward-looking, smart and rapidly growing non-profit organization, we seek well-qualified, solutions-focused candidates who are experts in their respective fields. Candidates need to approach issues creatively and thoughtfully. In addition, all candidates should possess the following set of qualifications:

  • Excellent verbal and oral communication skills
  • Excellent organizational and time management skills
  • Detail-oriented, able to multitask and meet deadlines
  • Self-motivated, able to work in a team and independently

Note: Certain position requires great flexibility and willingness to travel. A valid driver's license, insurance, a clean driving record, and personal transportation may be required.

Available Position: Case Specialist, Resettlement
Reports to: Resettlement Coordinator
Status: Part-Time, Temporary, Non-Exempt


The Refugee Resettlement Services Case Specialist provides initial reception and placement services for newly arriving refugee clients resettlement by IINE's Manchester and Nashua offices. The objective of the program is to assist refugee clients in accessing services, employment opportunities, and becoming economically self-sufficient. Duties involve apartment set-up, cultural orientation, counseling, and appropriate of documentation of services provided. Primary responsibilities include:

Duties and Responsibilities:

- Provide initial reception and placement services, including airport pick up in an emergency basis.

- Conduct pre-arrival orientation with anchor or relatives.

- Procure and set up apartments for arrivals including the provision of furniture, household goods, and basic supplies.

- Conduct home visits.

- Counsel and assist families in adjusting to life in the United States and attaining appropriate services.

- Work to identify at-risk clients, help develop and implement appropriate client service plans.

- Keep professional and accurate documentation using centralized database, including assessments, client service plans, and case notes.

- Develop and maintain relationships with community service providers.

- Attend trainings and contractual meetings as needed.

- Attend staff meetings and weekly Client Disposition meeting.

- Provide ongoing support of interns and volunteers, including daily assignment of tasks and review of completed activities.

Perform all other duties assigned by supervisor.


- A minimum of two years' experience in case management, preferably working with, serving, and advocating on behalf of immigrants and refugees (BA, BSW or MSW degree preferred);

- Prior experience with social service provision;

- Must possess an extensive knowledge of immigrant community local resources;

- Excellent organizational, verbal, written, and interpersonal communication skills; and

- Ability to prioritize duties in a fast-paced environment

- Multi-lingual candidates encouraged to apply, especially individuals who speak Arabic or French.

Physical Demands:

- Use of manual dexterity, tactile, visual, and audio acuity;

- Use of repetitive motion, prolonged periods of sitting, and sustained visual and mental applications and demands;

- Occasional lifting (up to 25 pounds), bending, pulling, and carrying.

To Apply:
Please send your cover letter, resume, and salary expectations to Human Resources ( with your name and position in the subject line. Qualified applicants will be contacted; references will be required at time of interview. Please note, this position is dependent upon funding obtained through year-to-year grants and contracts. Loss of funding may impact the continuation of the position in any given year.

No telephone calls please.

Position will remain open until filled.

The International Institute is an Equal Opportunity Employer. Immigrants, women, people with disabilities, people of color, and LGBTQ candidates are encouraged to apply.