Case Specialist, Refugee Resettlement Services (IINE-Boston)

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The International Institute of New England a nongovernmental, not-for-profit, New England-based organization dedicated to addressing the needs and rights of refugees and immigrants, is seeking a Case Specialist, Refugee Resettlement Services for its Boston office.

A dynamic, forward-looking, smart and rapidly growing non-profit organization, we seek well-qualified, solutions-focused candidates who are experts in their respective fields. Candidates need to approach issues creatively and thoughtfully. In addition, all candidates should possess the following set of qualifications:

  • Excellent verbal and oral communication skills
  • Excellent organizational and time management skills
  • Detail-oriented, able to multitask and meet deadlines
  • Self-motivated, able to work in a team and independently

Note: Certain position requires great flexibility and willingness to travel. A valid driver's license, insurance, a clean driving record, and personal transportation may be required.


Reports to: Refugee Resettlement Program Coordinator

Supervision: N/A

Salary Grade: 3

Status: Non-Exempt



The Refugee Resettlement Case Specialist provides placement and orientation of each refugee client and their families resettled through IINE-Boston.  The objective of the program is to assist refugee clients in accessing services, employment opportunities, and becoming economically self-sufficient.  Duties involve apartment set-up, cultural orientation, counseling, and appropriate of documentation of services provided. 



       Bachelor’s Degree in Human Services, Counseling, or Social Work.

       Minimum of two years as a counselor or case worker

       Ability to work with clients needing a range of support services

       Solid knowledge of public benefits processes and systems

       Driver’s License and car mandatory

       Comfort in navigating the Boston area on public transit

       Interest in international, refugee, and asylee issues

       Excellent communication and advocacy skills

       Extremely well organized, detail oriented, flexible, and able to manage multiple tasks simultaneously

       A command of Microsoft Word, Excel, Outlook, and PowerPoint

       High-levels of discretion and maturity in dealing with confidential information

       Bi-lingual and bi-cultural experience a plus


Duties and Responsibilities:

       Conduct weekly intakes and provide referrals to relevant health, social, housing, educational, and employment-related services.

       Provide comprehensive case management services to Institute clients including case planning, home visiting, program enrollment, advocacy, and coordinate core services appointments.

       Provide initial reception and placement services, including airport pick up in an emergency basis.

       Conduct pre-arrival orientation with anchor or relatives.

       Procure and set up apartments for arrivals including the provision of furniture, household goods, and basic supplies.

       Counsel and assist families in adjusting to life in the United States and attaining appropriate services.

       Ensure all clients receive their R&P funds within the first 90 days.

       Work to identify at-risk clients, help develop and implement appropriate client service plans.

       Keep professional and accurate documentation using centralized database, including assessments, client service plans, and case notes.

       Develop and maintain relationships with community service providers.

       Triage difficult situations, in particular housing issues, medical and behavioral cases, and RHA, DTA, and SNAP complications.

       Support IINE-Boston food pantry operations, in particular pick-up and delivery of goods.

       Develop and maintain relationships with landlords to secure housing and address tenant concerns.

       Attend trainings and contractual meetings as needed.

       Attend staff meetings and weekly Client Disposition meeting.

       Provide ongoing supervision and support of interns and volunteers, including daily assignment of tasks and review of completed activities.

       Perform all other duties assigned by supervisor.


To Apply:
Please send your cover letter, resume, and salary expectations to Human Resources ( with your name and position in the subject line. Qualified applicants will be contacted; references will be required at time of interview. Please note, this position is dependent upon funding obtained through year-to-year grants and contracts. Loss of funding may impact the continuation of the position in any given year.

No telephone calls please.

Position will remain open until filled.

The International Institute is an Equal Opportunity Employer. Immigrants, women, people with disabilities, people of color, and LGBTQ candidates are encouraged to apply.