Development Operations and Stewardship Manager (IINE-Central)

The International Institute of New England, a nongovernmental, not-for-profit, New England-based organization dedicated to addressing the needs and rights of refugees and immigrants, is seeking a Development Operations and Stewardship Manager for its Boston office.

A dynamic, forward-looking, smart and rapidly growing non-profit organization, we seek well-qualified, solutions-focused candidates who are experts in their respective fields. Candidates need to approach issues creatively and thoughtfully. In addition, all candidates should possess the following set of qualifications:

  • Excellent verbal and oral communication skills
  • Excellent organizational and time management skills
  • Detail-oriented, able to multitask and meet deadlines
  • Self-motivated, able to work in a team and independently

Reports to: Chief Development Officer
Supervises: Part-time Gift Processor, Research/Data Intern
Status: Exempt

Overview:
The Development Operations and Stewardship Manager is responsible for working closely with the Chief Development Officer and development staff on donor stewardship, including the identification and cultivation of new donors.  S/he manages all appeals (electronic and direct mail), large-scale events, and smaller “point of entry” events designed to attract new supporters to the Institute.  The Development Operations and Stewardship Manager manages the Institute’s Salesforce Database and Mailchimp electronic email system.  S/he oversees the Gift Processor and is responsible for timely gift processing and reconciliation with the finance office.  S/he is responsible for managing the department’s budget.
 

Qualifications:

  • Bachelor’s Degree required
  • 3-5 years of donor management and event management experience 
  • Experience with Salesforce or similar donor/client management systems
  • Experience managing budgets and external vendors
  • Demonstrated experience developing relationships with new donors and prospects
  • Someone who enjoys and looks at fundraising as a great deal of fun, and someone who is energized by engaging and developing relationships with donors and external stakeholders
  • Strong writing skills (writing sample required) and highly proficient in Microsoft Office
  • Ability to work respectfully in a multicultural environment and a person with prior or current interest in refugees and immigrants
  • Ability to multi-task in a fast-paced environment and process unexpected duties and deadlines
  • A professional with a growth mindset, a person with a high level of personal and professional accountability, and someone who will enjoy being part of a team that has a laser-like focus on achieving the Institute’s annual and multi-year revenue goals
  • Excellent organizational and problem-solving skills 
  • Attention to detail


Duties and Responsibilities:
EVENT MANAGEMENT

  • Responsible for managing logistics for major events (Golden Door, International Women’s Day, and events in Manchester and Lowell), including venue selection and negotiation, budget, the creation and execution of the “run of the show,” staff preparation and assignments, and event debrief. 
  • Provide support to event committees, collaborating with the Impact Giving Officer to leverage the committee’s talents and interests as appropriate.     
  • Manage follow-up activities for each event, including an email to the IINE mailchimp database, acknowledgment letters, the identification of key prospects to be cultivated by the Impact Giving Officer and other staff. 
  • In collaboration with site staff, organize regular “Points of Entry” events at IINE sites that introduce prospective donors to the work of the Institute.
  • In collaboration with the External Relations Manager, oversee the design and production of print collateral and visual presentations for all events.

 
STAKEHOLDER ENGAGEMENT

  • In collaboration with the External Relations Manager, develop and manage all appeal efforts, including writing copy with input from team members, leadership, and program staff. 
  • Support the development office’s efforts to identify and cultivate donors to the Institute.
  • Help develop and support individual giving societies and engagement initiatives.
  • Oversee the tracking of donor relationships and communications, donor reports and requests, collateral materials, and solicitations.
  • Responsible for the weekly development tracker and for all development data in the monthly dashboard, which is communicated to staff and Board members.

DATABASE ADMINISTRATION

  • Manage the part-time Gift Processor.
  • Oversee the expansion and management of the Salesforce database.
  • Manage Mailchimp integration to ensure consistent electronic communications with stakeholders. 
  • Insure proper recording and receipts of donations to the Institute and timely acknowledgment letters to all donors.
  • Manage the reconciliation process with the finance office.
  • Create and maintain accurate reporting and lists for staff usage and development reporting.
  • Perform other duties as assigned

To Apply:
Please send your cover letter, resume, and salary expectations to Human Resources (HR@iine.org) with your name and position in the subject line. Qualified applicants will be contacted; references will be required at the time of the interview.

No telephone calls please.


Position will remain open until filled.

The International Institute is an Equal Opportunity Employer. Immigrants, women, people with disabilities, people of color, and LGBTQ candidates are encouraged to apply.