Community Services Case Specialist (IINE-Lowell)

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The International Institute of New England, a nongovernmental, not-for-profit, New England-based organization dedicated to addressing the needs and rights of refugees and immigrants, is seeking a Community Services Case Specialist for its Lowell office.

A dynamic, forward-looking, smart and rapidly growing non-profit organization, we seek well-qualified, solutions-focused candidates who are experts in their respective fields. Candidates need to approach issues creatively and thoughtfully. In addition, all candidates should possess the following set of qualifications:

  • Excellent verbal and oral communication skills
  • Excellent organizational and time management skills
  • Detail-oriented, able to multitask and meet deadlines
  • Self-motivated, able to work in a team and independently

Reports to: Program Director
Supervises: N/A
Status: Non-exempt
The Community Services Program Case Specialist provides social services and assistance to refugee and asylee clients and their families.  The objective of the program is to assist refugee and asylee clients in removing barriers to basic needs in order to promote self-efficacy and economic self-sufficiency.  


  • BA in social services field (MSW or BSW degree preferred);
  • A minimum of two years of direct work experience in case management, preferably working with, serving, and advocating on behalf of immigrants and refugees;
  • Extensive knowledge of local immigrant community resources
  • Prior experience with social service provision, including successfully documenting activities in electronic and print files. 
  • Excellent organizational, verbal, written, and interpersonal communication skills.
  • Ability to successfully prioritize and execute work responsibilities. Ability to work independently as well as with the colleagues.
  • Proficient in Microsoft Office. Database software experience a plus. 
  • Ability to prioritize duties in a fast-paced environment.
  • Multi-lingual candidates encouraged to apply, Arabic or Swahili preferred
  • Must own a personal vehicle and have a current driver’s license.

Duties and Responsibilities:

  • Provide comprehensive and extended case management services to post-resettlement Institute refugee and asylee clients including case planning, home visiting, program enrollment, advocacy, and coordinate core services appointments. Coordinate client services to accomplish goals of individual and family self-sufficiency.
  • Provide referrals to relevant health, social, housing, educational, and other community services.
  • Work to identify at-risk clients and help develop and implement appropriate client service plans.
  • Keep professional and accurate documentation using centralized database, including assessments, client service plans, and case notes.
  • Coordinate closely with other Institute programs and services.
  • Develop and maintain relationships with community service providers. 
  • Triage legal issues for asylee clients as they arise.
  • Attend trainings and contractual meetings as needed.
  • Participate in staff meetings and weekly Client Disposition meeting.
  • Provide backup support to Resettlement team. 
  • Provide ongoing supervision and support of interns and volunteers, including daily assignment of tasks and review of completed activities.
  • Perform all other duties assigned by supervisor.

To Apply:
Please send your cover letter, resume, and salary expectations to Human Resources ( with your name and position in the subject line. Qualified applicants will be contacted; references will be required at the time of the interview.

No telephone calls please.

Position will remain open until filled.

The International Institute is an Equal Opportunity Employer. Immigrants, women, people with disabilities, people of color, and LGBTQ candidates are encouraged to apply.