Education Manager (IINE-Manchester)

The International Institute of New England, a nongovernmental, not-for-profit, New England-based organization dedicated to addressing the needs and rights of refugees and immigrants, is seeking an Education Manager for its Manchester office. 

A dynamic, forward-looking, smart and rapidly growing non-profit organization, we seek well-qualified, solutions-focused candidates who are experts in their respective fields. Candidates need to approach issues creatively and thoughtfully. In addition, all candidates should possess the following set of qualifications:

  • Excellent verbal and oral communication skills
  • Excellent organizational and time management skills
  • Detail-oriented, able to multitask and meet deadlines
  • Self-motivated, able to work in a team and independently

Reports to: Program Director
Supervision:  ESL Instructors, IELCE Instructors
Status: Exempt

The Education Manager is responsible for ensuring the delivery of quality ESL programming to IINE Manchester clients. The Education Manager utilizes ABE standards and data-driven and outcome-focused management to develop and guide education programs. Working closely with the Program Director, Program Administrator, and the Employment and Training Manager, the Education Manager oversees the operations of the site’s education services, including program planning and development, staff recruitment and supervision, and program performance, monitoring and evaluation.


  • MA in related field required
  • At least 5 years of adult ESL teaching experience
  • Previous experience administering standardized tests such as CASAS and TABE Clas E-Writing
  • Strong writing and computer skills (Word, Excel, PowerPoint and Access) with demonstrated experience preparing reports, proposals and budget management
  • Interest in international, refugee, and asylee issues
  • Extremely well organized, detail oriented, flexible, and able to manage multiple tasks simultaneously
  • Minimum of two years of experience supervising staff members and managing quantitative and qualitative reporting for multiple contracts. 
  • High-levels of discretion and maturity in dealing with confidential information
  • Bi-lingual and bi-cultural experience a plus
  • Position requires working a flexible schedule that includes day and evening hours

Duties and Responsibilities:

  • Supervise program operations for all components of the ESL and IELCE Program: responsible for student recruitment and enrollment, coordinate intakes and assessments, program and classroom schedules, student orientation, program activities, instructor assignments, and substitute teacher assignments. Monitor and manage program activities including distance learning, student advising, and Student Council.
  • Evaluate student progress and make placement recommendations accordingly, on an ongoing basis.  Keep track of individual student attendance and progress and work with students to ensure ability to continue in the program.
  • Support each student in developing and implementing an individualized education and career plan which will guide the student towards next steps goals. Provide education and career advising and referrals for students in relation to setting and meeting goals.   
  • Responsible for the continuous development of program curriculum: ensure lesson plans align to CCR curriculum; review classroom materials of each class level and ensure they reflect curriculum guidelines; integrate math and digital literacy curricula; and implement the use of formative assessments and authentic materials.
  • Evaluate classroom teaching and conduct formal and informal class observations to provide feedback.
  • Responsible for the administrative operations of the ESL Program, including contributing to proposals, reports and policy setting for program activities as well as program data collection.
  • Manage and monitor required documentation and reporting for all contracts/programs and ensure that program is in complete compliance with WIOA and NH DOE guidelines (as well as other funders).
  • Plan and lead administrative, curriculum development, and program planning meetings.
  • Assess and evaluate program effectiveness and outcomes to ensure responsiveness to participants’ needs.  Communicate program modifications to Director in accordance with contractual regulations and student needs for approval.
  • Recruit, train, and supervise instructional staff and build professional development plans that reflect staff needs, contractual regulations, and program needs. Serve as a substitute instructor if necessary.
  • Screening and management of program interns and volunteers.
  • Represent the organization at meetings, conferences, and events. 
  • Administer and score TABE Clas-E Writing Test for programs as needed.  Administer CASAS for programs as needed.  Coordinate re-certification process with staff.
  • Familiar with all program and contract reporting outcomes and performance measures.
  • Responsible for data and narrative program reporting.
  • Responsible for ensuring all program-related data entry is completed.

To Apply:
Please send your cover letter, resume, and salary expectations to Human Resources ( with your name and position in the subject line. Qualified applicants will be contacted; references will be required at the time of the interview.

No telephone calls please.

Position will remain open until filled.

The International Institute is an Equal Opportunity Employer. Immigrants, women, people with disabilities, people of color, and LGBTQ candidates are encouraged to apply.