Human Resources Director (IINE-Central)

Human Resources Director

Thank you for your interest in joining the International Institute of New England. At this time this position has been filled and we are no longer reviewing applications. Please review our current opportunities for more recent postings.

We aspire to leave previous job postings on this site as a public archive. Please note however that these postings do not necessarily represent an existing position at the International Institute of New England.

The International Institute of New England, a nongovernmental, not-for-profit, New England-based organization dedicated to addressing the needs and rights of refugees and immigrants, is seeking a Human Resources Director for its Central office (located in Boston, MA).

A dynamic, forward-looking, smart and rapidly growing non-profit organization, we seek well-qualified, solutions-focused candidates who are experts in their respective fields. Candidates need to approach issues creatively and thoughtfully. In addition, all candidates should possess the following set of qualifications:

  • Excellent verbal and oral communication skills
  • Excellent organizational and time management skills
  • Detail-oriented, able to multitask and meet deadlines
  • Self-motivated, able to work in a team and independently

Reports to: President and Chief Executive Officer 
Supervises: N/A
Status: Exempt


The Human Resources Director is a critical member of the International Institute of New England (IINE) team, responsible for ensuring a healthy, respectful and supportive workplace.  The Human Resources Directors’ primary focus is the efficient and effective planning and implementation of the IINE’s recruiting, employee relations, payroll/Human Resources Information Services (HRIS), and employee benefits activities.  S/he is responsible for evaluating employee relations and human resources policies, programs and practices, and s/he recommends and implements changes.  The Human Resources Director oversees all payroll updates, recruiting activities and the onboarding and off boarding of staff.  S/he works closely with the Institute’s Finance and Accounting team on employee benefits and other matters related to human resources.

The Human Resources Director is a team player committed to our mission of serving refugees and immigrants. S/he works to protect the Institute from liability, ensures that IINE adheres to sound employment practices, and supports staff to ensure employee growth and retention. S/he will build upon human resources systems and processes that have been refined and improved during the past year. 


  • Bachelor’s degree required; Master’s degree preferred.
  • Professional Human Resources (PHR) certificate preferred.
  • Minimum of three years of experience in payroll, recruiting and employee relations management.
  • Demonstrated experience working with diverse populations.
  • Interest in refugee and immigrant integration and advancement.
  • Strong relationship building skills with all levels of management.
  • Excellent written and verbal communications skills.
  • Computer proficiency in Microsoft Word, Excel, Power Point, and other Microsoft Office skills.
  • Experience with Human Resources software, HR Knowledge a plus.
  • Broad knowledge of general employment laws, employee relations, evaluation systems, recruiting and payroll.  
  • Experience in employee benefits, open enrollment support, a plus.
  • Must have access to a personal vehicle and have a current driver’s license; the position involves some travel to our locations in Lowell, Boston, and Manchester, New Hampshire.

Duties and Responsibilities:

  • Recruiting
  • Supports all aspects of recruiting for all positions throughout the Institute by following best practices for sourcing, vetting and on-boarding candidates. 
  • Works closely with leadership at all sites, senior leadership, and other supervisors on candidate selection. 
  • Responsible for posting and managing the recruitment process for all positions at the Institute.
  • Works with team to implement continuous process improvement ideas. 
  • Maintains the Institute’s job descriptions for all positions. 
  • Employee Relations
  • Manages the IINE employee evaluation system and performance management efforts, working closely with managers to ensure that all employees have the support and training to be successful.  
  • Supports managers’ efforts to ensure that a professional development plan is in place for each employee.
  • Serves as a resource for managers and employees on all employee relations issues, directs employees to the right resources or works with employees directly to resolve workplace issues.
  • Provides coaching to rising managers on a variety of workplace issues.
  • Coaches managers on employee discipline issues, accompanies managers when necessary in meetings with employees, and hears, mediates and resolves employee grievances.
  • Conducts exit interviews, manages severance arrangements, and provides analysis and shares key learnings from the  interviews
  • Updates the Employee Personnel Manual, ensuring that the manual is current with state and federal laws.
  • Responsible for reviewing and explaining Institute policies and procedures with all employees annually and with new employees upon their hire.
  • Ensures legal compliance, including ADA compliance by monitoring and implementing applicable federal and state requirements, conducting investigations, maintaining records, and representing the International Institute in hearings and other legal proceedings.
  • Serves as the primary point of contact with the International Institute’s legal counsel, seeking guidance from counsel on employee relations and other matters.
  • Ensures that the International Institute maintains historical Human Resources records by designing a filing and retrieval system and keeping past and current records as required by law.
  • Payroll
  • Inputs all employee changes, new hires and terminations in HR Knowledge, the International Institutes’ Human Resources and Payroll system.
  • Coordinates with HR Knowledge and the Accounting and Finance team on processing payroll.
  • Maintains personnel files appropriately, hard copy and electronically.
  • Benefits
  • Oversees the onboarding of new employees into the employee benefits program.
  • Manages the annual review of health, dental and other insurance options in conjunction with the CFO and HR Knowledge.
  • Communicates and coordinates the annual open enrollment period, including employee communications and meetings relating to benefits.
  • Works closely with the 403(b) 3rd party administrator, broker and CFO to coordinate employee participation, ensure compliance, and review investment performance.
  • Serves as the primary contact with the International Institute’s workers’ compensation insurance agent for filing employee workers’ compensation claims.
  • Maintains professional and technical knowledge by attending educational workshops, reviewing professional publications, and participating in professional associations. 


Performs other duties as assigned.

To Apply:

Please send your cover letter, resume, and salary expectations to Human Resources ( with your name and position in the subject line. Qualified applicants will be contacted; references will be required at the time of the interview.

No telephone calls please.

Position will remain open until filled.

The International Institute is an Equal Opportunity Employer. Immigrants, women, people with disabilities, people of color, and LGBTQ candidates are encouraged to apply.