Volunteer Manager (IINE-Lowell)

Thank you for your interest in joining the International Institute of New England. At this time this position has been filled and we are no longer reviewing applications. Please review our current opportunities for more recent postings.

We aspire to leave previous job postings on this site as a public archive. Please note however that these postings do not necessarily represent an existing position at the International Institute of New England.

The International Institute of New England, a nongovernmental, not-for-profit, New England-based organization dedicated to addressing the needs and rights of refugees and immigrants, is seeking a Volunteer Manager for its Lowell office. 

A dynamic, forward-looking, smart and rapidly growing non-profit organization, we seek well-qualified, solutions-focused candidates who are experts in their respective fields. Candidates need to approach issues creatively and thoughtfully. In addition, all candidates should possess the following set of qualifications:

  • Excellent verbal and oral communication skills
  • Excellent organizational and time management skills
  • Detail-oriented, able to multitask and meet deadlines
  • Self-motivated, able to work in a team and independently

Reports to: Lowell Program Director
Supervises: N/a
Status: Exempt

The Volunteer Manager is responsible for all aspects of coordination and supervision of the Lowell site volunteer program.  Responsibilities include creating and managing to an annual volunteer plan, recruiting and supervising interns and volunteers, providing direction, coordination, and consultation for all volunteer functions, and actively working to connect area communities to IINE. The purpose of the volunteer program is to strengthen programming and involve a community of supporters in the transformative work of the International Institute.


  • Bachelor’s Degree in related field (International Relations, Business Administration, Non-Profit Management, etc.) 
  • At least one year of volunteer management experience
  • Enthusiasm for IINE’s mission and working on behalf of immigrants and refugees
  • Demonstrated capability to effectively communicate orally and in writing (writing sample required)
  • Ability to effectively manage a wide array of tasks, projects, and responsibilities
  • Ability to work well with a diverse group of staff and volunteers
  • Ability to work respectfully in a multicultural environment
  • Willingness to adjust hours to accommodate the needs of the job
  • Excellent organizational and problem-solving skills
  • Highly proficient in Microsoft Office

Duties and Responsibilities:

  • Create and manage to a volunteer plan, update annually. 
  • Help develop, promote, and maintain, recruit, and supervise a wide range of volunteer and internship opportunities within the site.


  • Survey staff regularly to assess needs for volunteer assistance
  • Maintain Volunteer Service Descriptions for each volunteer assignment
  • Meet annual volunteer service and engagement targets
  • Ensure volunteers are staffed to support the various areas of operations, including programming and special events
  • Recommend the most efficient use of volunteers, appropriate volunteer/supervisory mix, and future workforce needs to support volunteer program operations
  • Conduct and/or arrange for volunteer orientation and training
  • Evaluate all aspects of volunteer programs to ensure effectiveness and recommend/implement changes as appropriate
  • Maintain accurate records and provide timely statistical and activity reports on volunteer participation
  • Recruit, interview, train, place and supervise applicants for volunteer work
  • Host and attend recruiting events within the community to attract qualified candidates
  • Work with Marketing and Public Relations to publicize opportunities for volunteers
  • Develop and maintain relationships with other volunteer organizations within the area
  • Provide ongoing support and guidance for volunteers


  • Work with site managers to organize, develop, recruit for, and onboard interns throughout the program calendar year
  • Manage Commonwealth Corps program and supervise Commonwealth Corps members 


  • Develop and manage volunteer and intern policies, procedures, and standards of volunteer service
  • Organize and participate in volunteer and intern recognition programs and special events
  • Contribute to monthly Insider a section entitled, “Volunteer View”
  • Identify community outreach opportunities such as fairs, festivals, local markets and organizations
  • Act as a single point of contact for volunteer and intern communications
  • Confer with volunteers to resolve grievances and promote cooperation and interest
  • Conduct site tours as needed or requested
  • Represent IINE, participate and present at community forums, trainings, and other events

To Apply:
Please send your cover letter, resume, and salary expectations to Human Resources (HR@iine.org) with your name and position in the subject line. Qualified applicants will be contacted; references will be required at the time of the interview.

No telephone calls please.

Position will remain open until filled.

The International Institute is an Equal Opportunity Employer. Immigrants, women, people with disabilities, people of color, and LGBTQ candidates are encouraged to apply.