The International Institute of New England, a nongovernmental, not-for-profit, New England-based organization dedicated to addressing the needs and rights of refugees and immigrants, is seeking a Community Services Case Specialist at its Lowell office.

A dynamic, forward-looking, smart and rapidly growing non-profit organization, we seek well-qualified, solutions-focused candidates who are experts in their respective fields. Candidates need to approach issues creatively and thoughtfully. In addition, all candidates should possess the following set of qualifications:

  • Excellent verbal and oral communication skills
  • Excellent organizational and time management skills
  • Detail-oriented, able to multitask and meet deadlines
  • Self-motivated, able to work in a team and independently

Reports to: Community Services Manager

Supervises: N/A

Status: Non-exempt



The Community Services Case Specialist implements refugee resettlement and post-resettlement case management, under the supervision of the Community Services Manager, by providing placement, orientation, and social services and assistance to refugee and asylee clients and their families.  The objective of the program is to assist refugee and asylee clients in accessing services, employment opportunities, and becoming economically self-sufficient. Duties involve apartment set-up, cultural orientation, and appropriate of documentation of services provided.


  • Bachelor’s Degree in Human Services, Counseling, or Social Work.
  • Minimum of two years as a counselor or case worker (intern experience will be considered)
  • Ability to work with clients needing a range of support services
  • Solid knowledge of public benefits processes and systems and ability to learn new systems
  • Driver’s License and car a plus
  • Interest in international, refugee, and asylee issues
  • Excellent communication and advocacy skills
  • Extremely well organized, detail oriented, flexible, and able to manage multiple tasks simultaneously
  • A command of Microsoft Word, Excel, Outlook, and PowerPoint
  • High-levels of discretion and maturity in dealing with confidential information
  • Bi-lingual and bi-cultural experience a plus

Duties and Responsibilities:

  • Conduct weekly intakes and provide referrals to relevant health, social, housing, educational, and employment-related services.
  • Provide comprehensive case management services to Institute clients including case planning, home visiting, program enrollment, advocacy, and coordinate core services appointments
  • Provide initial reception and placement services, including airport pick up, on an emergency basis.
  • Conduct pre-arrival orientation with anchor or relatives
  • Procure and set up apartments for arrivals including the provision of furniture, household goods, and basic supplies.
  • Counsel and assist families in adjusting to life in the United States and attaining appropriate services.
  • Ensure all clients receive their R&P funds within the first 90 days under the supervision of the Community Services Manager
  • Coordinate client services to accomplish goals of individual and family self-sufficiency.
  • Work to identify at-risk clients, help develop and implement appropriate client service plans.
  • Keep professional and accurate documentation using centralized database, including assessments, client service plans, and case notes.
  • Coordinate closely with other Institute programs and services.
  • Develop and maintain relationships with community service providers.
  • Triage difficult situations, in particular housing issues, medical and behavioral cases, and RHA, DTA, and SNAP complications.
  • Support IINE-Boston food pantry operations, in particular pick-up and delivery of goods.
  • Communicate with landlords to secure housing and address tenant concerns.
  • Triage legal issues for asylee clients as they arise.
  • Attend trainings and contractual meetings as needed.
  • Attend staff meetings and weekly Client-focused meeting.
  • Provide ongoing supervision and support of interns and volunteers, including daily assignment of tasks and review of completed activities.
  • Perform all other duties assigned by supervisor.

Interested candidates should email their cover letter and resume to Human Resources ( with their name and position in the subject line. In the cover letter, please be sure to include the following:

  • Salary expectations
  • Any work or volunteer work done with refugees or immigrants
  • Languages spoken

Qualified applicants will be contacted.

No telephone calls please.