The International Institute of New England, a nongovernmental, not-for-profit, New England-based organization dedicated to addressing the needs and rights of refugees and immigrants, is seeking a part time Youth Service Case Specialist for its Manchester, NH office.

A dynamic, forward-looking, smart and rapidly growing non-profit organization, we seek well-qualified, solutions-focused candidates who are experts in their respective fields. Candidates need to approach issues creatively and thoughtfully. In addition, all candidates should possess the following set of qualifications:

  • Excellent verbal and oral communication skills
  • Excellent organizational and time management skills
  • Detail-oriented, able to multitask and meet deadlines
  • Self-motivated, able to work in a team and independently

Reports to: IINE-Manchester Program Director
Supervision: N/A
Status: Non-exempt, Part Time (30 hours weekly)

The Youth Services Case Specialist will bridge cultural and linguistic differences and support both adaptation and understanding of differences between youth, their families, and the local school system(s).


  • Minimum of a B.A. /B.S. degree in Social Work, Social Sciences, Non-Profit Management or other relevant degree
  • Bilingual/bi-literate English and Arabic required, with demonstrated literacy, fluency and written communication skills in each language. Swahili speakers preferred
  • A minimum of two years of work experience in refugee and immigrant services
  • Excellent communication skills, both written and oral, to include public speaking and presenting to all levels of constituents
  • Ability to build long-term relationships and willingness to listen carefully
  • Demonstrated interest, enthusiasm and affinity for refugee services
  • Demonstrated high-degree of initiative, flexibility, teamwork, and attention to detail
  • Strong organizational and time management skills
  • Demonstrated ability to work independently without close oversight
  • Proficiency with Microsoft Outlook and Microsoft Office applications

Duties and Responsibilities:

  • Work collaboratively to manage after-school academic and enrichment supports for refugee and immigrant youth and their families.
  • Provide home visits and resource connection for parents of youth involved in IINE Youth Programming.
  • Oversee parent orientation.
  • Ensure that the Youth Program complies with funding guidelines, performance measures, and program standards.
  • Support school enrollment process for newly arrived refugee youth.
  • Work in partnership with case managers to develop service plans to address the family needs of newly arrived refugee and asylee clients.
  • Assist R&P Case Managers with pre-arrival case cash/check requests, client budgeting, Cultural Orientation, case List of Goods and Expenditure Summary, and core services and documentation.
  • Work in partnership with case managers to identify and build relationships and referral networks with other area service providers.
  • Work collaboratively with New Hampshire Public Schools, spending time in the school and in regular communication with teachers, administrators, and social workers.
  • Provide weekly updates to all site staff that includes list of all case notes written and confirmation that all case notes in each case are up to date.
  • Create weekly casework plan for interns (and attach to weekly updates).
  • Attend bi-weekly staff meetings and weekly Client Disposition meetings.
  • Maintain all client notes in Apricot.
  • Reporting responsibilities as assigned.

Perform all other duties assigned by supervisor.

To Apply:
Please send your cover letter, resume, and salary expectations to Human Resources ( with your name and position in the subject line. Qualified applicants will be contacted; references will be required at the time of the interview.

No telephone calls please.

Position will remain open until filled.

The International Institute is an Equal Opportunity Employer. Immigrants, women, people with disabilities, people of color, and LGBTQ candidates are encouraged to apply.