Employment Services Case Specialist

2018-03-07T18:08:59+00:00 February 16th, 2018|

The International Institute of New England, a nongovernmental, not-for-profit, New England-based organization dedicated to addressing the needs and rights of refugees and immigrants, is seeking an Employment Services Case Specialist at its Boston office.

A dynamic, forward-looking, smart and rapidly growing non-profit organization, we seek well-qualified, solutions-focused candidates who are experts in their respective fields. Candidates need to approach issues creatively and thoughtfully. In addition, all candidates should possess the following set of qualifications:

  • Excellent verbal and oral communication skills
  • Excellent organizational and time management skills
  • Detail-oriented, able to multitask and meet deadlines
  • Self-motivated, able to work in a team and independently

Reports to: Education and Training Manager

Supervises: N/A

Status: Non-exempt



The Employment Services Case Specialist assists refugees, immigrants, non-native English speaking clients enrolled in Boston site programming in preparing for jobs and achieving employment outcomes. The position is responsible for workplace orientation, preparation and placement, ongoing coaching, the development and maintenance of agency relationships with local-area businesses, public and private contract reporting, and short and long term data tracking. The position works closely with the Boston site’s Education, Skills Training and Community Services programs. The purpose of IINE’s Employment Service is to both prepare refugees and immigrants for sustainable careers and provide a durable solution for area workforce needs.


  • Bachelor’s Degree in Human Services, Counseling, Marketing or related field.
  • Minimum of 2 years of related experience in job development and employer engagement.
  • Strong counseling skills required.
  • Minimum of 1 year of adult teaching experience, preferably with immigrant populations.
  • Strong computer skills required.
  • Excellent organizational, verbal, written, and interpersonal skills.
  • Ability to prioritize duties in a fast-paced environment.
  • Proficiency in additional languages a plus.
  • Candidate must have dedication to the human rights of refugees, immigrants, and asylees.

Duties and Responsibilities:

  • Monitor metropolitan labor market, solicit employers through telephone, mail and personal contact, maintain knowledge of the needs and requirements of employers, educate employers to the needs and abilities of client population, and screen worksites for safe, non-exploitative work conditions.
  • Work with employers to identify, create and develop a wide range of suitable employment opportunities for clients.
  • Foster employer relationships to increase the visibility and impact of the Employer Advisory Board.
  • Understand the needs of clients relating to credentialing, re-credentialing, training, and further education; maintain resources and resource materials.
  • Perform intake and assessment.
  • Work with clients to develop early employment plans.  Must determine the desires, abilities, and case management needs of clients coordinating closely with all employment staff.
  • Work with clients to develop career plans.  Facilitate access to education, training, test preparation courses, and credential reviews as needed.
  • Coordinate with case managers to access financial resources to support individuals seeking employment.
  • Responsible for job counseling, job coaching, and group job search workshops.
  • Manage and supervise various workforce-training programs such as DRIVE and Work Orientation Workshops.
  • Maintain weekly case records in accordance to Institute guidelines and funding requirements on all services provided.
  • Responsible for all Career Services quantitative and qualitative data tracking and reporting.
  • Attend regularly scheduled meetings and periodic training sessions.
  • Provide post placement support as needed.

Interested candidates should email their cover letter and resume to Human Resources (hr@iine.org) with their name and position in the subject line. In the cover letter, please be sure to include the following:

  • Salary expectations
  • Any work or volunteer work done with refugees or immigrants
  • Languages spoken
  • Qualified applicants will be contacted.

No telephone calls please.

The International Institute is an Equal Opportunity Employer. Immigrants, women, people with disabilities, people of color and LGBTQ candidates are encouraged to apply.