The Institute provides a five-point continuum of care to new Americans that includes:

  • Refugee Resettlement – We receive and place an average of 600 refugees each year in Massachusetts and New Hampshire. Our work during a refugee family’s first 90 days in the U.S. involves preparing an apartment for each new arrival, receiving families at local airports, accompanying all family members to initial medical appointments, enrolling members in public benefits and health care plans, assisting families as they enroll their children in public schools, guiding refugees through a cultural orientation program, teaching them enough English to secure employment, and helping adults find good jobs.
  • Case Management – IINE provides intensive support to refugees during their first year in the U.S., and we focus much of our efforts on helping all enrolled clients stabilize economically by preparing adults for employment and career advancement, lifelong financial management, and literacy and language skills. We have a unique emphasis on family reunification, including helping Central American families reunify with their children and assisting refugees as they petition for loved ones to join them in the United States.
  • Literacy and Education – Our staff teaches vocational English to more than 500 new Americans each year, and our Boston site runs a Tier-1, multi-level evening English for Speakers of Other Languages (ESOL) program. We also provide support to refugee youth in Lowell and Manchester.
  • Job Placement and Training – The Institute provides job training and placement services to approximately 700 refugees and immigrants each year, placing clients at nearly 150 companies in Massachusetts and New Hampshire.
  • Citizenship – We provide programs and services in Massachusetts and New Hampshire that help refugees and immigrants prepare for citizenship.