The International Institute of New England, a nongovernmental, not-for-profit, New England-based organization dedicated to addressing the needs and rights of refugees and immigrants, is seeking a Manager, Career Services at its Boston office.

A dynamic, forward-looking, smart and rapidly growing non-profit organization, we seek well-qualified, solutions-focused candidates who are experts in their respective fields. Candidates need to approach issues creatively and thoughtfully. In addition, all candidates should possess the following set of qualifications:

  • Excellent verbal and oral communication skills
  • Excellent organizational and time management skills
  • Detail-oriented, able to multitask and meet deadlines
  • Self-motivated, able to work in a team and independently

Reports to: Education and Training Programs Manager

Supervises: Employment Case Specialists

Status: Exempt


The Career Services Manager is responsible for the coordination of career-advancing skills training and employment programs at IINE’s Boston site. This position helps design and implement vocational training programs, structures curriculum, coordinates and oversees instruction, job placement activities and specialists, oversees program performance, data, and reporting, and works to create and maintain contractor and employer relationships.  This position supervises Skills Training and Employment Specialists and interns, and works closely with the Education and Training Manager to grow quality, affordable fee and contractor funded programming.


  • Bachelor’s Degree in human services, education, marketing or counseling; Master’s Degree preferred.
  • Experience working with refugees and immigrants required.
  • Strong computer skills (word, excel, power point and access) with demonstrated experience preparing reports and proposals.
  • Minimum of three years of professional experience in workforce development and adult education, particularly in teaching, employer management, and job development.
  • Minimum of three years of experience supervising staff members and managing quantitative and qualitative reporting for public contracts
  • Excellent communication and advocacy skills.
  • Extremely well organized, detail oriented, flexible, and able to manage multiple tasks simultaneously.
  • High-levels of discretion and maturity in dealing with confidential information.
  • Bi-lingual and bi-cultural experience a plus.
  • Position requires working a flexible schedule that includes day, evening and weekend hours.

Duties and Responsibilities:

  • Oversee recruitment, assessment, enrollment, teaching, and placement of all clients in the Boston site’s employment and vocational training programs.
  • Oversee assessment of applicants’ eligibility for training programs by interviewing applicants, verifying work authorization documents, calculating annual income, and administering written and oral English tests.
  • Oversee and develop lesson plans, curriculum, and student evaluation processes for both new and existing training programs.
  • Create and enforce policies that ensure consistently strong client attendance and graduation rates.
  • Substitute teach training program classes when necessary.
  • Coordinate opportunities for clients to develop job readiness skills, including job shadowing, company tours, and guest speaking engagements.
  • Oversee individualized job readiness counseling for clients upon their completion of training program courses.
  • Oversee and implement employment-related case management to clients both pre- and post-employment.
  • Coordinate job development activities, including schedules and staffing for individual job development appointments.
  • Oversee post-placement support services to ensure job retention and record any changes in employment status.
  • Develop and maintain employer partnerships and outreach, and help build employer-funded training partnerships.
  • Foster employer relationships to increase the visibility and impact of the Boston Advisory Council.
  • Oversee accurate performance data collection, documentation, and reporting both internally and externally to program funders.
  • Prepare and send program contract and voucher invoices to funders. Maintain ongoing communication with funders regarding program outcomes and performance.
  • Assist in the development of program proposals and planning.
  • Represent the organization at meetings, conferences and events.
  • Provide ongoing support and supervision to Skills Training and Employment Specialists.
  • Screen and manage Career Services interns and volunteers.
  • Attend staff meetings.
  • Perform all other duties assigned by supervisor.

Interested candidates should email their cover letter and resume to Human Resources ( with their name and position in the subject line. In the cover letter, please be sure to include the following:

  • Salary expectations
  • Any work or volunteer work done with refugees or immigrants
  • Languages spoken

Qualified applicants will be contacted.

No telephone calls please.

The International Institute is an Equal Opportunity Employer. Immigrants, women, people with disabilities, people of color and LGBTQ candidates are encouraged to apply.