Our Core Services and Programs

IINE’s community-based sites feature a core of common services essential to our mission. Refugee resettlement, case management, health services navigation, employment, education and literacy, and citizenship programming achieve IINE’s overarching objective to welcome, aid, educate, employ, and help naturalize New England’s refugees and immigrants.

We Provide


Refugee Resettlement: Welcome, cultural and community orientation, and early basic needs support to refugees fleeing persecution and conflict in their homeland, provided in partnership with local communities.

Case Management: Support services to facilitate ongoing access to basic needs, remove barriers to self-sufficiency, and to promote self-efficacy.

Health and Mental Health Service Navigation: Health assessment, healthcare service orientation, health insurance application assistance, and hands-on referral to mental health support for refugee and immigrant trauma and torture survivors.

Employment: Job preparation, training, search, placement, and retention services that help clients prepare for and access quality jobs and careers.

Education and Literacy: Contextualized vocational English for Speakers  of Other Languages program that helps clients acquire English language and literacy skills.

Civic Engagement: Citizenship exam preparation and naturalization application services focus on helping refugees and immigrants become active participants in their communities.

Community-Based Offerings

In addition to core services and programs, IINE’s three New England locations customize their offerings to meet the unique needs of the local communities.

LOWELL
MASSACHUSETTS

Targeted Services for Asylees and Cuban-Haitian Entrants: Support services to facilitate asylee and entrant access to health insurance and healthcare, education, employment programs, and public benefits.

Skills Training: Driver’s Education in-house program prepares clients to pass the learner’s permit test.

Refugee Youth School Impact: In partnership with the Lowell Public Schools, academic and social adjustment support for refugee children entering and graduating from K-12 education.

BOSTON/LYNN
MASSACHUSETTS

Targeted Services for Asylees and Cuban-Haitian Entrants: Support services to facilitate asylee and entrant access to health insurance and healthcare, education, employment programs, and public benefits.

English for Speakers of Other Languages (ESOL) Evening Program: Language training for adult English for Speakers of Other Languages with a focus on college and career readiness. Clients increase their English language skills and receive coaching to help them meet their educational and vocational goals.

Industry Skills Training (Hospitality Training Program—HTP; Service Industry Training Program—SITP): Hotel, healthcare, and banking-specific training, job placement, and retention services to prepare refugees and immigrants for professional careers at family-sustaining wages and to meet employer/industry demand.

Family Reunification of Central American Unaccompanied Minors Program (Home Study and Post-Release Services program and Central American Minors Affidavit of Relationship program): Help with reunification application and provide home study assessments and post-reunification support for unaccompanied minors from El Salvador, Guatemala, and Honduras successfully reunify with their families in Greater Boston.

Trafficking Victim Assistance Program (TVAP): Comprehensive case management services to foreign national victims of human trafficking and eligible family members.

Food Pantry: On-site food pantry provides immediate and easy access to culturally appropriate and nutritious food, supplementing the nutrition and food security needs of Boston area refugees and immigrants and bridging them to food stamp benefit activation.

MANCHESTER
NEW HAMPSHIRE

Trafficking Victim Assistance Program (TVAP): Comprehensive case management services to foreign national adults victims of human trafficking and their dependent minors. 

Refugee Youth School Impact: In partnership with the Manchester School District, academic and social adjustment support for refugee children entering and graduating from K-12 education.

Services to Older Refugees: Provide case management and culturally-aligned support to promote the health, naturalization, and integration of refugees aged sixty or older in Hillsborough County.